Penn Highlands Healthcare selects Infor CloudSuite Healthcare

Pennsylvania based Penn Highlands Healthcare (PHH) has selected Infor CloudSuite Healthcare and Infor Cloverleaf Cloud. With the help of Infor implementation partner Bails, the move to a more modern cloud architecture solution will provide PHH with a clinically-connected healthcare operations platform on which to build its patient-centered network. Per the press release, the six-hospital integrated health system will be able to consolidate information across its network and deliver financial data to decision makers that will improve budget management, cost reduction strategies and forecast accuracy. PPH will be able to reduce the total number of reports, interfaces, conversions, and enhancement components, which will allow their teams to be more productive and more strategic. Additionally, Infor Cloverleaf Cloud will deliver clinical integration technologies that create a foundation to manage, coordinate, and share data across the care continuum to improve quality and care outcomes. PHH will also be able to incorporate Infor HR applications designed specifically for the healthcare industry.

 

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Update LDAP Bind Connection

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Sometime you may have a need to update your LDAP bind connection, such as when the domain controller you are bound to is decommissioned.

To update the LDAP bind connection,

First figure out which service is using ldap bind.  To do that, go to http(s)://<server>:<port>/ssoconfig/SSOCfgInfoServlet.  Make a note of the service name displayed on the page.

Next, log into ssoconfig and export that service:

Now, open the file you just exported.  Update the OVERRIDE attribute to “true”.  Update the “PROVIDER” element to the new server and port.

Next, upload your updated file into ssoconfig.  The syntax is ssoconfig -l <password> <full file path>

For example:

Ssoconfig data is stored in the security cache, so you will need to recycle your system for this change to take effect.

NOTE: If you need to change the credentials for the domain controller, this will be an extra process.  You will need to update the service associated with your LDAP bind.  This is most likely your SSOP_BIND service.  You can look under privileged identities in Lawson Security, check for a “DEFAULT” key associated with your ldap bind user.  That is your LDAP bind service.

To update the credentials for this service, log into ssoconfig and select Manage privileged access to services > Change existing identity.  Enter the service that you noted above.  Enter the correct user DN.  Enter the password.

Recycle Lawson.

 

4 Powerful Reasons Why Your Business Needs a Social CRM

In the digital age today, consumers have access to anything and everything in real time. This proves a powerful took for customers and their expectations are at the highest, putting pressure on the brands they like to better understand and cater to them. The best tool to control customer behavior for a company is a customer relationship management (CRM) system. These systems help companies know their customers through interaction, purchase history, and predictive trends. With social media being an invaluable tool for information. connecting social platforms with CRM should be a priority. Social CRM integrates your brand’s social media presence and campaigns into your existing CRM system. An interesting article on Innovation & Tech Today provides 4 powerful reasons why your business should have a social CRM strategy in place.

Social Media Analytics. “When using CRM, your brand can access comprehensive information about your customers such as demographics, interests, goals, and buying behavior. With this kind of information, your sales and marketing teams will better understand their target market, allowing them to concentrate only on authentic leads, which improves the probability of converting into sales.”

Unified Social Communication. “When you have customers interacting with your brand from different platforms such as emails, social media, chats, and phone calls, keeping track of all these channels can be challenging. With a social CRM, it is possible to stream all the notifications from the various social platforms in one place.”

Damage Control. “With a reliable CRM in place, you can promptly respond to customer complaints before the situation gets out of hand. Keeping track of negative comments and criticism can help your brand make improvements and meet the customer’s expectations.”

Today’s business is all about understanding the customer. With social media being a main platform for consumer behavior, it’s critical to put a social CRM plan in place with your existing system.

 

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Royal Dutch Nedschroef to Save Costs, Reduce Risks and Increase Productivity with the Infor Cloud

Nedschroef has chosen Infor CloudSuite Automotive to help modernize its business operations to save costs and increase efficiency. Founded in 1894, Nedschroef has evolved from a cluster of autonomous organizations to a single entity consisting of various business units. Per the press release, Nedschroef needed a technology partner with standardized solutions and knowledge of the automotive industry, and turned to Infor and partner Merino Consulting Services to rollout the project. The solution has already been implemented and is operational for two Nedschroef sites in Barcelona and Schrozberg, Germany. Rollout for the remaining sites is planned through 2024. With the implementation of Infor CloudSuite Automotive, Nedschroef now has the potential to save costs, reduce risks and greatly increase productivity in quality and quantity.

 

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Finding Duplicate Items in your Item Master

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If you find duplicate items in your item master and want to reduce clutter, here are some tips:

  1. Items can have multiple ways of being identified. Many items are manufactured by different companies and they really are the same inventory item as they are interchangeable in your warehouse.
  2. Use the main manufacturer information on your item master – or the manufacturer information that your main supplier uses for the item.
  3. If different vendors provide different manufacturers items for the same item, then on PO13- Vendor Item, indicate the vendor and their item number and their manufacturer information there. This information will default onto a PO when ordering from one vendor vs. a different vendor.  This allows you to have a single item that could be manufactured or supplied by multiple vendors and manufacturers.
  4. If there are multiple manufacturers or vendors for the item, then having a way to compare those is also important. Lawson does provide the ability to store manufacturer information in multiple ways – on the item master, on the item location record if a particular item for a location was being purchased from a different Vendor , and on the Vendor Item record. That means there are potentially multiple ways to store and find the manufacturer information for a particular item.
  5. POs are another place where manufacturer information for an item is stored so even if you are not storing the manufacturer information on the item master, you might still be able to create a cross reference by looking at your PO line data as well.
  6. Once all the options for manufacturer information are exhausted, then the remaining items will need to be matched item by item by description. This can be very time consuming especially since Lawson has a small description field which often requires considerable abbreviation of words in the description.
  7. Some additional considerations are to use the any of the other ways items might be classified This includes: generic name, Inventory classes, GL Categories, commodity codes and possibly SKUs if any of these are being stored.

 

6 Things To Look For When Choosing An Online Collaboration Tool

The current pandemic has forced many of us to work remotely from home. While we use many online meeting tools to connect with clients on a daily basis, online meeting for collaboration with your team needs a bit more thought put into it. Kat Boogaard at Trello shares an interesting read on how to choose the right online collaboration tool to work remotely with your team. Technology alone won’t solve your team’s remote workspace. Boogaard stresses that you must choose the right tool for your team as one program may not fit all your items on your checklist. You must be mindful of the accessibility, communication channels, transparency, productivity, and accountability of the tool you select. Below are 6 things to look for, according to Boogaard, when choosing an online collaboration tool for easier remote working.

  1. Cost – When it comes to figuring out which tools might be a fit for you, money is important criteria to consider. How much are you willing and able to spend on a collaboration tool? Before you start exploring different platforms, ask yourself: How many people will actively use the tool? What’s your maximum monthly spend for this tool?
  2. Customization – Search for a tool that’s highly customizable so your team can use the tool in a way that works best for them.
  3. Integrations – Your goal is to streamline and centralize your team’s work and conversations. Connect with your team to understand what tools are used on a daily basis. From Slack to Google Drive, there are probably a number of apps that you won’t need or even want to eliminate.
  4. Automations – A collaboration tool that has workflow automations can take repetitive tasks off of your team’s plate. Whether it’s automatically creating a project timeline when somebody fills out a form or triggering a team email when a task is checked off, these types of actions eliminate busy work, reduce the potential for error, and keep your whole team moving forward.
  5. Security – Especially in industries that frequently deal with sensitive information, security needs to be high on your list of must-have features. Even if your team doesn’t work with highly-confidential details, you still want to know that things like your goals, projects, and future plans don’t get hacked, compromised, or leaked into the wrong hands.
  6. Ease Of Use – If you want employees to actually use the tool you put in place, you need to look for one that’s easy for them to get up to speed with. Every new app has a bit of a learning curve, but you can ease that burden by looking for one that’s as intuitive and user-friendly as possible.

Boogaard concludes that having the right technology on your side can increase transparency, centralize communication, and make collaboration a lot less stressful.

 

Original post by Kat Boogaard from Trello.

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What to consider when converting to a new ERP for Open POs

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Many people are moving from one enterprise resource planning (ERP) platform to another.  There are many pieces to an Open PO that need to be considered when converting to a new ERP.

  1. How much history do you need to bring over to your new system? How often do you clean up your open POs in your current system?  Do you need all of your open POs or only certain ones – for example, only those for active vendors?
  2. Cleaning up your old POs – closing out old POs that probably will never be finished at this point is a great idea before starting the conversion process.
  3. Locations – how will you deal with locations in your current ERP that will not be in your new ERP? Is there a default location that can be used to process the conversion? A memo or user field can be used to store the original information.
  4. What about inactive requesters – how will you address these? Providing a default or generic requester when the old ones won’t be in the new system is a good way to handle this.  A memo or user field can be used to store the original information.
  5. Vendors – what about open POs for vendors who are inactive in your current system. Are you going to be converting those?  The vendor will need to be added to your new system if the answer is yes.
  6. Make sure to have the most current chart of accounts and cost center mapping.

 

Storegga Selects New Financial Management Solution to Support its Growing Project Portfolio

Carbon reduction pioneer Storegga has chosen a suite of Infor applications to be implemented by Infor gold channel partner Progressive TSL for its development of net zero infrastructure. Privately invested, Storegga is progressing a range of multi-partner, net zero infrastructure initiatives, including as lead developer of the Acorn Carbon Capture and Storage (CCS) and Hydrogen Project in north east Scotland. Per the press release, Storegga selected Progressive TSL to implement the Infor SunSystems, Infor EAM (Enterprise Asset Management) and Infor OS (Operating Services) platform. Infor SunSystems and Infor EAM will provide Storegga with a powerful financial management and procurement solution, Progressive TSL will also configure Infor EAM to include other features such as Asset Maintenance as Storegga’s operations develop.

 

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Consolidating Two Item Masters

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Looking for reduction of your item master by identifying duplicate items? Here are some tips to consider when consolidating two item masters.

  1. Different ERP systems can have multiple ways of identifying an item. Many items are manufactured by different companies and they really are the same inventory item as they are interchangeable in your warehouse.
  2. Use the main manufacturer information on your item master – or the manufacturer information that your main supplier uses for the item.
  3. If different vendors provide different manufacturers items for the same item, then using a vendor item cross reference can assist with keeping track of that. Lawson does that on PO13.
  4. If there are multiple manufacturers or vendors for the item, then having a way to compare those is also important. Lawson does provide the ability to store manufacturer information in multiple ways – on the item master, on the item location record if a particular item for a location was being purchased from a different Vendor , and on the Vendor Item record. That means there are potentially multiple ways to store and find the manufacturer information for a particular item.
  5. POs are another place where manufacturer information for an item is stored so even if you are not storing the manufacturer information on the item master, you might still be able to create a cross reference by looking at your PO line data as well.
  6. Once all the options for manufacturer information are exhausted, then the remaining items will need to be matched item by item by description. This can be very time consuming especially since Lawson has a small description field which often requires considerable abbreviation of words in the description.
  7. Some additional considerations are to use the any of the other ways items might be classified This includes: generic name, Inventory classes, GL Categories, commodity codes and possibly SKUs if any of these are being stored.

 

CAF Selects Infor to Power Parramatta Light Rail Project

CAF Australia has selected Infor Enterprise Asset Management (EAM) for the Parramatta Light Rail project. Infor EAM will help CAF, a market leader in the design, manufacturing and implementation of comprehensive transport systems, manage and maintain a diverse portfolio of assets. Per the press release, the Parramatta Light Rail will create new communities, connect great places and help locals and visitors move around and explore what the region has to offer. It will connect Westmead to Carlingford via the Parramatta central business district and Camellia, with a two-way track spanning 12 kilometers and is expected to open in 2023. The deal is a long-term contract spanning 11 years for which Infor will provide a range of cloud-based asset management solutions. Infor EAM will help CAF establish a centralized asset strategy encompassing asset acquisition, control and maintenance to comply with the contractual requirements of TfNSW. The deployment will ensure FRACAS (Failure Reporting, Analysis and Corrective Action System) processes are followed appropriately, using system capability for ensuring overall asset performance and cloud technology such as automation, Internet of Things, and telemetry integrations.

 

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