Metropol Hotel Group Standardizes on Infor

Estonian hospitality leader Metropol Hotel Group has invested in Infor Hospitality Management Solution (HMS) cloud solution. Infor HMS would replace a legacy property management system that no longer supports the hotel group’s plans for growth. Per the Press release, Infor HMS was chosen based on its industry-specific functionality to improve guest experiences across their two distinct properties. Infor HMS will transform operations throughout check-in, housekeeping and registration with contactless processes. Kim Spolén, Infor’s director for the Nordics hospitality industry, says of the hotel group, “Estonia and the whole Baltic region is a fantastic hotel market that is incredibly progressive and shows great interest in new and modern solutions. Our modern web-based systems combine a lot of functionality with the ability to adapt for each individual customer.”

 

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AD FS Authorized Token Error with InforOS

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After a user attempts to log into InforOS using AD FS, if they get the error below “An error occurred”, your first stop should always be the event viewer on the AD FS server.  AD FS errors are logged in the Windows application logs area of the Event Viewer.

If you see the message “The Federation Service could not authorize token issuance for caller <username>”, this means that there is no claims rule on the relying party trust that allows this user to authenticate.

Open the AD FS Manager and go to Relying Party Trusts.  Click “Edit Claim Rules” then “Add Rule”.  Here, you can add an advanced custom rule, but the most common solution is to add the rule “Permit All Users” so that all AD users will have access to this Relying Party Trust, and their final authorization will be completed by Infor Federation Services (IFS).

ASRY Modernization Continues with Infor Cloud-Based Digital Transformation Platform

Arab Shipbuilding & Repair Yard (ASRY), the Arabian Gulf’s leading maritime repair and fabrication facility, recently signed a contract with Infor to implement a state-of-the-art facility-wide enterprise resource planning (ERP) system, Infor CloudSuite Industrial Enterprise, for its digital transformation. Established in 1977, ASRY handles the repair and conversion of ships, rigs and naval vessels, in addition to fabrication and engineering services covering onshore and offshore industrial components. Per the press release, Infor CloudSuite Industrial Enterprise, which will run on Amazon Web Services (AWS), was selected to deliver high performance, scalability and security to replace the company’s existing ERP system. ASRY also opted to deploy Infor Birst to provide insights from the boardroom to the shop floor and support sound decision making. The ultimate goal is for Infor to help ASRY improve the quality of service for its global customer base, and help it tap into a global marine port and service market that is expected to reach $97 billion by 2025, according to research from Lucintel.

 

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Adding Lawson Application in InforOS

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To add your Lawson S3 Application to InforOS, log into the InforOS portal.  Go to the management menu (the little person at the top right), and select Admin Settings.

Click Add Application on the right side of the screen.

Select “Infor Application” for the Application Type.

Select your Lawson version.

Click the Choose Icon button to choose an Icon for your site.

Enter a descriptive Display Name.

The logical ID will auto populate, but you’ll need to append a unique string to the end of it (such as “test” or “prod”).

Enter the hostname for your Lawson application (server.domain.com).

Enter the port.

Leave the context as the default Lawson.

Leave tenant ID blank (unless your tenant id is not the default).

Now a link to your Lawson Application will appear in the Homepages grid in InforOS!

 

3 ways data analytics is enhancing education technology

While remote learning isn’t new, it has become the new normal during this pandemic. Data analytics has greatly aided in remote education since data not  not only helps organizations better understand their users but also increase operational efficiency. An article shared by Study International describes 3 ways that data analytics is enhancing education technology. These insights were analyzed by Caroline Lewis of data analytics organization Tiger and Peter Croft of education technology company Tribal Group.

Data analytics help review, update software. “With regular usage, schools can tap into data analytics to show them the returns on investing in this software. This way, they are able to better plan digital resources to meet the needs of their teachers and students. The result? Improved spending and user experience for all.”

Data analysis gauges student engagement. “Administrators monitor student “touchpoints” based on how much time they spend in the virtual learning environment or when they submit their coursework. Understanding these learning analytics will give them a clearer picture of student habits, which are transformed into virtual profiles.”

Data can be used to develop predictive models.

“Unique student data can yield significant implications right away. For example, data analytics can identify students who are struggling or at risk, prompting intervention to bring them back on track. Schools and universities can further monitor the long-term efficacy of these initiatives, using the outcomes to better support teachers and students.”

 

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5 Benefits of Using a CRM for Your Business

Using a customer relationship management (CRM) system is a good idea for any business. As the name says, this software helps businesses to interact with its customers. If implemented correctly and utilized to its potential, a CRM will positively influence a company’s culture and income. A South Florida Reporter Article lists 5 benefits of using a CRM for your business to get the most out of your system.

Smart Ecosystem with Numerous Integration. “As a rule, the amount of integrations allowed by a system is limitless. Therefore, instead of copying all the information to one place, you can gather it automatically by synchronizing it with other services.”

Well-Organized Client History. “Systemized data makes post order management simpler. It also becomes easier to come up with relevant suggestions and custom offers. All client data is now stored in one place.”

Automation of Business Processes. “A CRM integrates all the communication channels so that you can reach out via emails or messengers without switching to other apps. Routine tasks like client notifications, document generation, and assigning tasks are easy to automate using the functionality of a CRM.”

Detailed Real-Time Analytics. “With just a few clicks, you can get a report for a particular time or a particular person’s performance. Altogether, it helps to detect the strong and weak points of every sales funnel.”

Strategic Planning Becomes Easier. “A CRM allows tracking client journeys from the moment of landing on a website to completing a purchase. Having this data at your disposal helps to optimize marketing and sales processes.”

 

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GL199 Error Company Being Processed in Different Job

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If you are running GL199 to close the period, you may encounter the below error message in the print file (or in the job scheduler log) “Company being processed in different job”.

This means that Lawson “thinks” there is another GL199 job running that is processing the same company your job is trying to process.  If that is the case, allow the first job to finish before running yours.  However, there may not be any other jobs running, yet you are still encountering the error.

To troubleshoot, first try to trace back to the first time the GL199 ran and failed (it may be in recovery or canceled).  Look at the examine log for that run.  There may be a different error that indicates the root cause of the issue.  If so, resolve that issue and recover or rerun that job.

If there are no issues to resolve, and you are certain that the GL199 hasn’t failed in the middle of updating records, you can get your DBA to update the status flag so that Lawson will no longer think the GL199 is running.  This can be accomplished by creating a paint screen for GLSYSTEM, or by making a direct update in the database.  The field “UPDATING” needs to be set to 0.  Additionally, you should check to see if your failed GL199 job is stuck in GLMONITOR.  If so, you should delete the record for that job.  But make sure you are deleting the record for your job!!!

Aquitaine Hospitality Deepens Partnership with Infor

Aquitaine Hospitality of hotel group Aquitaine Promotion is expanding its 2016 deployment of Infor HMS (Hospitality Management Solution) further. The business solution dedicated specifically to tourism, hotel and restaurant industry needs has worked efficiently for Aquitane and is planned to extend to their other properties, including the group’s brand new modern accommodation concept: “Live Hotels.” Per the press release, Aquitaine Hospitality is continually seeking to modernize practices and to invest in a solution capable of adapting to business requirements, brand and positioning specificities, and critical forecasting analysis models. Aquitaine Hospitality’s partnership with Infor helps to enhance their new concept of a lively, animated and collaborative hotel, integrated into the economic and social fabric of Bordeaux: Live Hotels.

 

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DME Queries in Lawson

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Lawson provides the ability to query Lawson tables via URL.  These transactions are called “DME” queries, and can be quite useful in IPA processes, or in scripting bulk data calls.

To query data using a DME call, the URL is https://<server name>/servlet/Router/Data/Erp?.  To select specific fields, use the “FIELD” key word.  To filter the results, use the “SELECT” key word.  You will need to have knowledge of the data tables and columns to build these queries.  The dbdef command in LID can be quite useful for this.

GEN

To query GEN data, the syntax would be https://<servername>/servlet/Router/Data/Erp?PROD=GEN

For example, this URL would return the PRODUCTLINE and FILENAME fields for the FILEDEF record with prefix “API”:

https://lawson.company.com/servlet/Router/Data/ERP?PROD=GEN&FILE=FILEDEF&SELECT=PREFIX=API&FIELD=PRODUCTLINE,FILENAME

LOGAN

To query LOGAN data, the syntax would be https://<servername>/servlet/Router/Data/Erp?PROD=LOGAN

For example, this URL would return the VERSION data in the LOGAN data area

https://lawson.company.com/servlet/Router/Data/ERP?PROD=LOGAN&FILE=VERSION

Data Area

To query your desired data area, the syntax would be https://<servername>/servlet/Router/Data/Erp?PROD=<data area>

For example, this URL would return the CUCODE “USD” from the CUCODES table in the TEST data area.

https://lawson.company.com/servlet/Router/Data/ERP?PROD=TEST&FILE=SELECT=CURRENCY-CODE=USD&FIELD=CURRENCY-CODE,DESCRIPTION

Output

The default output type is XML, but you can also output in CSV format.  To do that, in the URL, append the command “&out=csv”.

Infor and C3 AI Form Strategic Partnership to Deliver Scalable Enterprise AI Industry Applications

Leading enterprise AI software provider C3 AI and Infor announced in March a strategic alliance to jointly expand enterprise-class artificial intelligence (AI) solutions across applicable industries. This wil extend Infor’s native machine learning capabilities and allow the tech giant to explore expansion of its industry offerings into edge scenarios and analyze ways to provide deeper capabilities beyond standard Infor offerings. Per the press release, Infor plans to market, license, and deploy C3 AI prebuilt solutions to Infor customers under the Infor brand and to explore new solutions using the C3 AI® Suite. One of the first focuses will be on predictive maintenance surrounding Internet of Things (IoT) systems with the goal of providing a more proactive and accurate maintenance strategy within Infor’s EAM (Enterprise Asset Management) solution. Further, the partnership allows C3 AI exploration into other verticals and is designed to supplement Infor’s existing platform technologies in advanced analytics and embedded intelligence.

 

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