Comments can be a little tricky in Lawson

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When dissecting the Object field of the comment (which contains the actual verbiage of the comment and other information) the first value is TYPE. This type determines the type of the comment that is stored.

The comment types for those added to an AP Invoice are as follows:

Invoice Note/Report/Check Comments Type=A
Invoice Notes Type=N
Invoice Report Comments Type=D
Invoice Check Comments Type=C

Keep in mind that to have the comments print on a check, not only would you need to have an Invoice Note/Report/Check Comments  or Invoice Check Comments the users need to make sure that when the payment processing jobs (AP155/AP160 or AP161)  needs to be set to Print or Include Comments.

The Opportunities And Challenges When Getting Started With A CRM

Customer relationship management (CRM) is more than a support software for customer data, retention and other business processes. It is a stepping stone toward a business culture that is more conducive to success and harmony. This is what Tal Frankfurt, founder and CEO of Salesforce partner Cloud for Good and Forbes Technology Council Member, believes when you utilize your CRM at its fullest. Frankfurt believes whether your business is in the for-profit, nonprofit or higher education space, a quality CRM can help break down departmental silos, open up communication and create visibility through actionable data for your organization. A CRM system provides benefits both internally and externally for your organization.

Internal Value Of A CRM. Frankfurt splits the benefits of CRM between internal and external value. Internally, a quality CRM has the ability to bring teams together and offer greater access to data across the entire company. With mutual access, he points out, collaboration and quality communication proliferate throughout the organization, unifying staff in a singular pursuit for a greater customer experience.

External Value Of A CRM. Externally, CRMs generate significant value through digital transformation, such as the ability to create greater visibility into customers and their interactions with your company. The best example Frankfurt shares is this ability through a concept known as Customer 360, referring to the 360-degree view a CRM can grant through the consolidation of data, “The goal is to achieve a single, unified view of the customer so that you can more efficiently cater to their needs and create more meaningful and mutually beneficial experiences.”

Choosing Your CRM
The first step in deciding on the right CRM for your business is to know what you want out of it. Some questions to consider: how does your current technology operate across departments? What are the pain points? Which departments would most benefit from better overlap with disparate departments through technology? What aspects of your customers’ experience would benefit most from more internal overlap? Frankfurts notes to also involve your organization’s key stakeholders and thought leaders from all sections of your business to understand where the biggest opportunities for growth lie.

 

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Getting the Versions of Infor Lawson Products

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If you have to open an Infor ticket for any Lawson product, such as EDI or EMSS, one of the first questions is going to be which version of the application you are using. Here are some quick ways to find your versions.

EDI

Navigate to LAWDIR/<prodline>/edi/install/install.cfg and look for “COMPONENT.EDI.VERSION”

RQC

Open the shopping screen (or any RQC screen) and select the down arrow in the far right corner. Click “About”.

EMSS

Open any Infor-delivered EMSS screen and click the down arrow in the upper right corner. Click “About”.

Smart Recon

Open the System Configuration menu item and make note of the “application fileversion”.

 

glh Hotels Targets Revenue Increase with Infor

London’s largest hotel owner-operator glh Hotels has chosen Infor EzRMS to be deployed across its 18 UK properties. This will help increase revenue throughout the hotels and improve competitiveness by enabling a data-based, total revenue management approach. Per the press release, Infor EzRMS is set to replace an incumbent solution that cannot support a total revenue management strategy. Infor EzRMS revenue optimization technology will help enable glh to forecast demand and set pricing controls based on customer behaviors amidst shifting consumer demand. Furhter, it will be used in conjunction with a range of marketing campaigns throughout 2021 to deliver a rapid analysis of successful marketing. The glh portfolio of brands include several renowned properties including The Clermont, Hard Rock Hotel London, Guoman, Thistle and Thistle Express. The plan is for Infor EzRMS to roll out across all 18 properties with completion due by the end of summer 2021. Following completion, and the debut of The Clermont brand, glh expects to see a substantial increase in revenue.

 

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“Security class does not exist” Error During IPA Install

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When installing a new IPA product line using the intall-lpa.pl command in Landmark, you may encounter the error “Security Class does not exist.” This will prevent the IPA environment from completing the install. To resolve this error, first run the command “scupdate <product line>”. This command will generate all the security classes needed for the new IPA product line. Then, rerun the install-lpa.pl command, and it should complete successfully.

Error messages (on the command line, and also found at LALOGDIR/managelpa_<pdl>.log)

Run the scupdate command and verify no errors

Complete the IPA product line install

 

Sparrows Group Engages Progressive TSL to Transition Asset Management to the Infor Cloud

Infor recently announced that Sparrows Group, engineering and maintenance services specialist for the global energy and industrial sectors, has decided to move its existing on-premises Infor EAM (enterprise asset management) system to the Infor cloud as part of its digital transformation program. Having a long-standing partnership with project manager and Infor Gold Channel Partner Progressive TSL, Sparrows Group has benefitted from the rich functionality of Infor EAM for many years. Per the press release, Infor EAM already helps to drive the group’s end-to-end procurement and supply chain management processing. The Infor cloud solution will help support 400 Sparrows asset management and procurement users, and Sparrows’ remaining on-premises systems will be integrated with the new cloud EAM. Further, the move to the multi-tenant Infor cloud offers Sparrows Group significant cost savings and business benefits, including reduced total coast of ownership, seamless access to the latest updates and innovations, enhanced performance, reliability and availability, and greater scalability.

 

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The Impact of Using a CRM on Business Activities

One of the greatest tools to have in your business is a customer relationship management (CRM) system. This tool can be used for data management, customer engagement, and marketing campaigns to name a few features. Business2Community contributor Matthew Popham shares an article highlighting the impact of using a CRM for your everyday business activities. Popham states that a CRM provides you with a full view of your sales, marketing, and support for every customer and prospect. It also helps solve problems by organizing all the information about customers in one place so that it’s easy to access any time from anywhere. Below are areas in your business that Popham points out where CRM really shines.

Sales. “A CRM system is a great tool for tracking and following up. It’s helpful when it reminds you of past calls/contacts, helps identify troubled relationships with customers, and tracking new deals that need follow-up attention.”

Marketing. “By analyzing your CRM data, you can extract insightful information that helps with marketing efforts. You can generate promotions and qualified leads by targeting specific demographics of customers to grow sales at a low cost-per-lead rate.”

Support and Service. “A smooth customer service support process is crucial for a successful business. The more information you have, such as customer demographics or product history, is only going to help in identifying problems faster and finding resolutions quicker with fewer complaints from customers along the way.”

The Customer. “When customers shop online and add products to their cart, CRM systems could determine if a customer is having issues completing an order. A quick response to technical issues reduces the rate of abandoned shopping carts significantly.”

 

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Landmark 11 – Update Java

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If you perform a Java update on your Landmark server, and your JAVA_HOME location is moving, you will need to update the java location in several places in Landmark.

InforIONGrid

For the Grid, first open an administrator command window and navigate to GRID_HOME/grids/<grid name> and run the “ChangeJDK.cmd” command with the NEW location of Java:

Next, open the Grid Management Pages. Go to Configuration > Grid Configuration > Grid Properties. Select Property “Java Executable (Path)”. Set the Java path to the new location under your grid host.

Landmark

For Landmark, set the JAVA_HOME and LAW_JAVA_HOME environment variables to the new location. It is also a good idea to update LAW_JAVA_HOME in the LASYSDIR/install.cfg file for future patches.

Finally, open an administrator command window and set the Landmark environment variables. Navigate to the NEW java location. Run the command java -jar %LAENVDIR%/java/jar/bcinstall.jar. Verify that this command adds the bouncycastle provider to the java.security file located at JAVA_HOME/jre/lib/security. Also, verify that the command copies the “bcprov” jar to JAVA_HOME/jdk/jre/lib/ext. If either of these tasks is not completed, you can handle them manually.

Run a stoplaw/startlaw and restart the grid. Or, better yet, reboot the server.

To verify that the new java location is being used by all the application systems, open task manager, and add the “Command line” header under the details screen. Verify that all “java.exe” processes are running from the correct location. You are now safe to uninstall your old java instance.

 

St. Vincent Health Moves its Operations to the Cloud with Infor

Lake County, Colorado’s St. Vincent Health has selected Infor CloudSuiteTM Healthcare to manage costs and enable better collaboration across the health system. The move to Infor CloudSuite Healthcare and Amazon Web Services® (AWS) will help St. Vincent Health better manage their people, supplies, clinical data, financial assets, and more of their most vital resources. Per the press release, by implementing this CloudSuite it will help the organization  to reduce customizations, eliminate the need to hire additional in-house staff for system administration and maintenance, and provide visibility into their supply chain to know what was spent where and when on supplies. St. Vincent Health will be able to rely on Infor’s integrated finance and supply management software in the cloud helping to create a clinically integrated supply chain that will help the organization lower costs and improve outcomes. Further, these upgrade applications will help cut down on administrative work, leaving staff to focus on more critical tasks and ultimately enhance the quality of patient care.

 

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How Technology is Revolutionizing Different Industry Sectors

Technology has shaped our lives more than ever. From the early days of the first mobile phone to a tablet that can do the work of a phone and computer at the palm of your hands, these developments have revolutionized our way of living. Not only that, in the world of business technology has changed the way we go about our daily operations. It’s no secret that technology has improved business processes and enhanced customer experiences.  Analytics Insight® shares an interesting article on how technology has impacted almost every industry. Below are some notable sectors that have greatly been impacted with the latest tech innovations:

Medicine and healthcare industry – “Medical devices and equipment are constantly being worked on and improved. They’re getting better and better when it comes to improving the health and recovery time of patients. Novelties in genetic testing and medical imaging have significantly improved detection, diagnosis, and treatments. On top of that, we have seen considerable advances in lab tech gadgets.”

Fashion – “Various apps have redefined the way people buy clothes, shoes, and accessories. For instance, there’s an app that allows users to upload photos of clothing items they love and it then shows them where to buy visually similar items in a matter of moments. Moreover, companies have even managed to create virtual fitting rooms. These allow people to better visualize how items might fit them and provide the stores with information on buyers’ preferences to help with personalization.”

Finances and Banking Industry – “The finances and banking industry is becoming more streamlined and efficient thanks to tech innovations and new software tools. Online banking is more present than ever and some even call it the new normal. Paying with a few taps on your mobile screen is now something considered a common routine.”

Education Industry – “Education technology (EdTech) involves the advancement and application of tools to facilitate learning. Educational facilities are seeing a huge transformation where it is no longer required for people to sit in a classroom to learn. There are numerous open online courses featured on platforms such as Udemy or Google Digital Garage. Basically, people can learn just about anything anywhere.”

We need to continue to find ways for technology to help improve our businesses processes. Innovation should be embraced and not turned away in order to be successful in the ever-evolving digital world.

 

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