MAWSS Moves its Operations to the Cloud to Drive Sustainable Growth

Mobile Area Water and Sewer (MAWSS) has chosen to upgrade from Lawson S3 to Infor Financials & Supply Management. The Alabama based provider of water and sanitary sewer service has been an Infor customer since 1999, and has trusted Infor to help it digitally transform in the cloud with an updated, modern, strong ERP foundation. Per the press release, MAWSS will apply automated workflows and role-based security to tighten access to sensitive public data and harness the power and responsiveness of the Infor cloud to remain ahead of its competition. Comptroller at MAWSS comptroller Dedra Cassidey comments, “The Infor team has guided us through this transition, leaving nothing unchecked. The new reporting platform with customizable dashboards will allow our users to focus on specific KPIs, contributing to the success of our overall strategic plan.” Upgrading to the cloud will benefit MAWSS from a new modern user experience as new entrants to the workforce demand easy-to-use business applications. Further, it will allow the IT department at MAWSS to focus on value-added tasks rather than tracking when ERP updates are needed and performing the work manually.

 

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API Integration with Infor Process Automation

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APIs provide a secure way for unrelated applications to communicate with each other. IPA allows you to utilize third-party APIs to integrate applications with Lawson. It is a way to export data such as employee records or purchase requests, as well as importing data such as time records or third-party billing & revenue.

Learn how to use IPA to effectively communicate with third party applications in real or near-real time.

 

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LSFCT Update – LID Port Already Used

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When performing an update of Lawson Core Technology, you may come across the error “LID port xxx already used”. If your services are stopped, and you know nothing is listening on the LID port, you may have to temporarily change the port to get the install to complete.

To change the port, open the command line as administrator and set the environment variables. Then, type the command “laconfig” to open the configuration screen. Change the “lalogin Port” to some other port that isn’t being used. Click “Apply” and “OK”. Continue with the technology update.

After the technology update, go back into laconfig. The port should have been set back automatically (based on the install.cfg file). If it isn’t, you can set it back manually.

13 Tips To Connect And Integrate CRM Tools And Social Media Efforts

Customer relationship management (CRM) is a dedicated tool that – as the name says – revolves around customer relationships. From customer service representatives fielding calls about customer issues to your marketing team dedicating resources to listening to customers and analyzing social behavior, there are so many ways to learn about your customers’ needs and even more ways to communicate and connect with them. For example, with social media being more and more the “norm” for latest topics, news, and communication, there is certainly a way to benefit from this widely used platform with your company’s CRM system. A great read on Forbes explains that many companies haven’t sufficiently tied their customer relationship management tools to their social media efforts. Members of the Forbes Communications Council share some best practices to connect and integrate CRM resources and social media efforts below:

  1. Use A Third-Party Social Media Manager
  2. Include All Channels Relevant To The Customer Journey
  3. Understand Your Customer’s Full Experience Journey
  4.  Use A Marketing Stack That Analyzes And Automates A Personalized Customer Experience
  5. Connect Automated Review Generation Software With Your Social Platforms
  6. Integrate CRM And Social Tools With Customer Data Platforms
  7. Drive Integration With A Congruent Approach Between Teams
  8. Use Unique Landing Pages To Ensure Accurate Attribution
  9. Find A Way To Track Your Interactions
  10. Consider Implementing A Customer Care Software Suite
  11. Look For Ecosystems Rather Than Platforms
  12. Create A Single Customer View
  13. Integrate Paid Social With CRM Programs

 

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Toy Partner Modernizes its Management Systems with Infor

Infor recently closed an agreement with Toy Partner, a Spanish company with more than 40 years experience importing and distributing a wide range of consumer products, especially toys. Per the press release, the five-year SaaS deal will help modernize and streamline its enterprise management system with a more modern, robust and flexible cloud service, suitable to meet new IT challenges the company will face. The implementation of Infor CloudSuite Distribution Enterprise that will run on AWS, will be carried out by Infor partner Acter Consulting. Julio Rubini, executive director of Toy Partner, shares that the company’s main needs were to manage information in a more open way, ensure that processes worked correctly and improve interfaces with third parties. “This is an ideal opportunity to review database structures and improve processes and management systems in the company,” Rubini says. “Although we analyzed several options, Infor is the one we trust the most, both in terms of the preparation of the proposal and the way it works. Acter Consulting’s advice has also been a key factor, making it easier for us to understand and be sure that the system is the right one and that it will perfectly meet our requirements.” Further, José Velázquez, Infor’s general manager for Iberia, comments, “We are confident that our collaboration with Toy Partner will be long and productive. We are very pleased to be part of this modernization and process improvement project to which Toy Partner is so committed.”

 

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How to tell if Lawson and Landmark are Federated

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Often, when you are having an issue with Lawson and/or Landmark, one of the questions Infor will ask you is whether your systems are federated. If you are unsure, there are a couple of simple ways to tell.

First, you could log into the WebSphere instance for your LSF application. Go to Applications > Application Types > WebSphere enterprise applications. If you see the application “scwebadminapp”, it is very likely that your systems are federated.

Another way to tell is to review the lsservice.properties file on either of your service (at LADIR/system for Landmark or LAWDIR/system for Lawson). If you see references to the remote server in these two files, and you see that there is an entry for “server.authservicename”, then your system is federated.

New ERP Solution is the Accelerator for Transformation

Leading global supplier of drive components, SEG Automotive is in the midst of this transformation and is relying on Infor CloudSuite Automotive to take them there. The automotive industry is a fast moving environment with high speeds of transformation and increasing complexity in the networking of hardware and software are leading to the fact that established players have to change to survive in the market — in terms of their product portfolio, their processes, and their digital tools. Per the press release, SEG Automotive chose Infor CloudSuite Automotive as an essential part of its digital transformation to efficiently optimize and manage its business processes on a single global multi-tenant cloud platform. The automotive supplier’s cloud-first strategy enables the standardization of digital business processes to continuously make innovations and extensions available automatically. Further, Infor CloudSuite Automotive enables SEG Automotive to further develop the areas of Internet of Things (IoT) and machine connection and to use integrated EDI functions. Infor partner Merino Consulting Services is supporting the implementation at SEG Automotive locations worldwide. Go-live worldwide is planned by 2023 at the latest.

 

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Federation Sync Times Out

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If you are running a Federation Sync in Landmark, and you get the below message “Socket timeout exception occurred”, you may need to increase the max heap on the lase node. This error message will also present itself in the security_authen.log on the Landmark server.

Sun Apr 25 17:07:26.438 EDT 2021 – 1584534648 – L(2) : Sync Analysis failed with exception. Details: Socket timeout exception occurred. (read timed out).

Stack Trace :

com.lawson.security.server.LawsonNetException: Socket timeout exception occurred. (read timed out).

at com.lawson.security.server.events.BaseEvent.readMsg(BaseEvent.java:235)

at com.lawson.security.server.client.ClientActorEvent.getNextActorIds2(ClientActorEvent.java:239)

at com.lawson.lawsec.authen.SyncAnalysis.getRemoteActorList(SyncAnalysis.java:2962)

at com.lawson.lawsec.authen.SyncAnalysis.loadActorsToSync(SyncAnalysis.java:1299)

at com.lawson.lawsec.authen.SyncAnalysis.performActorSyncAnalysis(SyncAnalysis.java:513)

at com.lawson.lawsec.authen.SyncAnalysis.run(SyncAnalysis.java:269)

at java.lang.Thread.run(Thread.java:748)

To update the lase max heap, open the Grid Admin window. Go to Configuration Manager > Grid Configuration > Grid Properties > Node Memory > Max Heap. Update the max heap to an appropriate level.

Save the setting and restart the lase node, or restart Landmark.

While you are running the federation sync, you can monitor the lase node in the grid’s topology view to see if your setting is appropriate for future syncs.

 

Is Artificial Intelligence the future of CRM?

Artificial intelligence (AI) is quickly becoming a hot topic, especially in customer service. Another area in a business where AI should shine is in customer relationship management (CRM). Virtual assistants are the future of customer service and will change how we interact with customers.  More and more companies are investing in AI because they for its potential for increased productivity, better quality work, and reduced costs. David Thompson at The Science Times shares an article listing the benefits of combining Artificial Intelligence with CRM.

Increased productivity. “AI allows employees to spend more time focusing on value-added activities while customer relationship management system chatbots handle repetitive tasks like answering FAQs and helping customers with problems that are easy to solve.”

Better quality work. “Replacing human interactions with artificial intelligence can improve the overall experience for businesses and their clients because it removes any frustration or confusion caused by miscommunications between employees and customers.”

Reduced costs. “Implementing AI into customer service is a lot cheaper than hiring new employees or outsourcing agents, saving businesses money in the long run.”

Thompson mentions how Ai can be used within marketing beyond customer service. AI can also be used to help marketing teams gather insights and analyze customer data for better decision making. With the continued growth and innovation of the digital age, artificial intelligence is here to stay. It will play an increased role for companies big and small in the coming years, especially in customer service and CRM applications.

 

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Infor Significantly Invests in Interoperability Innovation

Infor has had significant success and momentum for its cloud-based interoperability solutions. Leading organizations across the globe continue to choose Infor applications to improve healthcare outcomes and business operations. Some notable groups that have  partnered with the tech giant in recent months are Hermes Pardini Group, Penn Highlands Healthcare, and Sentara Healthcare. Per the press release, Infor focuses on delivering end-to-end functionality in the cloud, providing healthcare organizations with the tools to solve complex interoperability challenges securely and at scale, while using the latest standards (including HL7® FHIR® Fast Healthcare Interoperability Resources). In the past 12 months, Infor has made significant product updates in the Cloverleaf Cloud solution set, including feature and maintenance releases for Cloverleaf, Global Monitor, FHIR Bridge, and Cloverleaf Consolidator. This also includes the recent general availability of Infor Clinical Bridge multi-tenant (MT), the first Infor product to use AWS Lambda in the Serverless Framework, which provides the cloud logic layer for Infor’s Clinical Bridge application, which offers the ability to connect clinical and business systems with prebuilt adapters.  Further, Infor’s services are focused on interoperability between the electronic health record’s (EHR’s) clinical domain, such as Epic or Cerner, with Infor Healthcare’s business domain (Infor Financial and Supply Chain Management). Continuing the momentum in the third quarter of 2021, Infor plans to release its FHIR Server solution.

 

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