Infor Cloudsuite Add Users Process Failed

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You’ve created a template file to load a user into Lawson via Infor Cloudsuite but it failed.

  1. First let’s review the Request ID that failed by clicking on it.
  2. At the bottom you will see 2-3 links, one to download the Template file, and the others to download the AD or LSF log file (depending on the error). Let’s click the AD and LSF Logs to review.
  3. In this example, the AD log file was fine, but the LSF log file shows errors.
  4. In the log shown above, we have an invalid LBI Group. Review your template file (you can download it above AD log file) and make the correction to the template file. Load it again and see if the errors are resolved.

Good luck!

Supertech Group Digitally Transforms with Infor to Boost UAE’s Industrial Growth

Supertech Group, a diversified Dubai-based conglomerate, has digitally transformed with the help of Infor LN, enhancing its ability to meet growing demand for industrial products and discrete manufacturing across sectors. Per the press release, Supertech Group’s digital transformation aims to support national initiatives such as the UAE’s ‘Operation 300bn’ strategy to increase the industrial sector’s contribution to gross domestic product (GDP) to AED 300 billion (US $81.7 billion) by 2031. With Infor LN being a powerful, industry-focused, enterprise resource planning (ERP) application, it has enabled the Supertech Group to increase visibility, reduce complexity and boost efficiency across its business. Additionally, Supertech Group has transformed its human capital management (HCM), with bespoke HR solutions built into Infor LN. These solutions reportedly enhance the way Supertech Group manages its large and rapidly growing workforce, enabling it to increase the efficiency of its HR practices, raise productivity and improve customer service. Further, with Infor LN, Supertech Group is now able to capture and manage product warranty information, which is essential when its customers visit for quality audits.

 

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Infor Automated Process Error – No Incoming Connection

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If you just started working in IPA, some of the documentation is not straight forward and can often even be confusing at times.

The “No Incoming Connection” error is a simple fix for most nodes that do a query or write/read on a file.

 

Example of a No Incoming Connection error:

 

To resolve, select the connect tool and connect the Starting node with the end node to resolve the issue.

Done! These types of nodes should already come connected and if the developer needs to change them up that would be up to them. Good luck with the rest of the little quirks of IPA!

Four Ways Data Drives Digital Transformation Success

Since the COVID era began, a popular term in the technology and business space emerged – digital transformation. Leaders struggled with the abrupt change in consumer behavior and many new practices required business to be done remotely. Yet, even as many organizations have returned to on-site or hybrid operations, the need for leaders to define, execute, and balance how a business adapts to the faster pace of today’s digital reality has never been more critical. Benjamin Laker, a global affairs and leadership  strategy expert, shares an article on Forbes highlighting the ways that data drives successful digital transformations.

Return on Investment
“CFOs will be the first to share that any business project must deliver a compelling ROI that is benchmarked against a clear and purpose-built business case. Leading companies are demonstrating excellence in their digital transformation projects. Winning enterprises consistently demonstrate how technology enables the organization to eliminate legacy systems, improve data accuracy, reduce risk, and ultimately deliver shareholder value.”

Automation
“Automation should never be the goal of any project but rather an enabler that frees staff time to pursue higher value-added activities. It’s the entry-level requirement to unlock time to improve strategy and achieve new business outcomes. Consider Maslow’s hierarchy of needs. In that case, automation and productivity are fundamental building blocks in the journey to achieving digital transformation — the ultimate capacity to maximize outcomes and deliver value across the enterprise.”

Process Maturity and Intelligence
“To deliver higher value business outcomes, digital transformation initiatives must offer new insights that lead to better decision making. The most effective and mature systems offer more dynamic and integrated levels of business processes to enable CFOs with greater capacity for decision support.”

Value Realization
“Quantifying the realized value of digital transformation projects can help both the planning of projects as well as the evaluation of their success. Value engineering teams, specialized task forces that evaluate how projects can deliver ROI, will quantify the benefits of a transformation project against comparative industry benchmarks. Highly skilled value engineers capture business requirements, measure the impact of those changes in dollar terms, and validate data through a performance maturity framework that measures progression and the financial impact of realizing project goals. The result is a value realization assessment that can be leveraged to monitor progress as a set of project milestones before, during and after the digital transformation is complete.”

 

For Full Article, Click Here

4 Ways to Optimize Your CRM for the COVID Age

Since the COVID-19 pandemic in 2020, there have been many changes in business operations across industries. Social distancing, remote work and learning and online shopping became the norm. Consumer behavior dramatically changed, prompting a company’s customer relationship management (CRM) system to work extra hard to adapt to the changes. Businesses had to accommodate to remote work and changing consumer behavior. With “online” being the main platform, CRMs have had to work hard to help companies best serve their customers. Michael Vickers, executive director of Rainmaker Digital Solutions and Summit Learning Systems, shares an article on Destination CRM describing several ways to optimize your CRM in this COVID age.

Use Cloud-Based Project Management Tools. “These are internal tools that centralize information and communication, allowing employees to work in the comfort of their homes. Employees have access to all of the company databases, including for client engagement and customer service, and all they have to do is log in and use the tools. Cloud-based project management tools make working more orderly, unlike the back-and-forth communication through emails, which can be overwhelming.”

Constantly Update Your Company’s Knowledge Base. “Working remotely means that you might not be at liberty to respond to every employee question. Therefore, you should always ensure that your company’s knowledge base is up to date so that the employees can refer to it whenever clients have any questions. A knowledge base cuts down on time you spend researching information, as employees can access anything they need to know from one place.”

Use Video Chats. “One of the revelatory tools to have emerged from the pandemic is videoconferencing, and apps such as Zoom, Microsoft Teams, and Google Meet became widely adopted practically overnight. Since COVID can make it very difficult (or even impossible) to hold physical meetings, you could communicate with your team (and potential clients) through video chats. Video chats optimize CRM as the team informs you of any challenges they encounter while keeping the team members posted on the welfare of the business. You can use video apps to make individual calls to each team member or conduct webinars involving everyone.”

Use Customer Service Solutions. “The most crucial aspect of your business is your clientele. Customer service software helps you monitor customer relations. Information stored in the service software provides a reference point for identifying any clients’ complaints, thereby improving these areas.”

 

For Full Article, Click Here

How to add a read-only SQL database user via Infor Cloudsuite

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With Infor Cloudsuite’s SQL Manage User Service, there is no need to setup any DBA permissions or to use database management software. You can simply add a read-only database user via Cloudsuite in the below steps.

 

  1. Login to Infor Cloudsuite and go to the Service Request tab, then click Create a Service Request
  2. Select Deployment and Request Type: SQL Manage User >> Next
  3. Select the Database Server, fill in the User, Password, Database name and for our example we are using the default database roles, for read-only, use db_datareader. See all default SQL database roles here and then click Submit!

 

Done!

NOTE: Some organizations have minimum password requirements. We recommend using a password generator online and keeping it to letters and numbers so users can type in relatively easy.

OFFICE Stays One Step Ahead with Infor

OFFICE, a leading-edge fashion footwear specialist and part of Truworths International, has chosen Infor CloudSuite Fashion to align multiple business processes within a unified ERP system. The solution, delivered via multi-tenant cloud on Amazon Web Services (AWS), will be deployed by Infor partner Fortude. It will help OFFICE simplify complex processes across merchandising, warehousing, allocations, planning and inventory management for greater business efficiency. Per the press release, OFFICE’s omnichannel model was placing considerable strain on existing IT resources and the business wanted to eradicate inefficiencies while securing real-time business insight to boost decision-making capabilities. “We’re a dynamic business and need systems to match,” says Jon Richens, OFFICE’s managing director. “The solutions from Infor provide simplicity of architecture but with the depth and breadth of industry-specific functionality we need, all at an attractive price point and with the added resilience and agility of the cloud.”

 

For Full Article, Click Here

How to add a new user using Infor Cloudsuite

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Infor Cloudsuite allows you to add users into Lawson more easily then the traditional method of adding the user via Lawson Security Administrator or LID via the loaduser command.

 

  1. Login into Cloudsuite and Create a Service Request

  2. Select deployment and type Add User then click Next
  3. Download the sample CSV File so we can create a template file with user info and load back in.
  4. Fill out your user information based on the organization domain, identity setup etc. (You can view existing users in LSA or ISS to get an example if this is your first time).
  5. Once complete, click Select File and select the template file you just competed and Submit
  6. Once it completes, you should be notified and see the status as Success

 

Done!

Innovative Ways Tech Has Benefited 3 Different Groups

Technology is a double-edged sword. some tech can be beneficial, others a disaster if used incorrectly. Yet there is little to no doubt that technological innovations make for a better, forward moving society. Entrepreneur Serenity Gibbons shares an interesting article on Forbes of the key technical inventions that have benefited specific groups over the past few years. Each one, Gibbons points out, is a testament to ‘beyond the box’ thinking.

1. Serving as a safe tech ‘bridge’ for young device users. “Children who belong to Generation Z and Generation Alpha wear a ‘tech native’ badge by default. Nonetheless, younger kids and preteens aren’t ready for the responsibilities that come with having full access to the Internet. It’s non-negotiable that they need to learn the skills necessary to navigate the web. They just shouldn’t be exposed to its temptations or dangers too young. Products like the Z2 – a phone specifically made for children and only includes texting, picture-taking, and calling capabilities. – show that thoughtful tech can be used to protect young people against the ‘wild west’ technologies they aren’t ready to face. This allows children to develop smarter tech habits and ease their way into the wider boundaries of the Internet.”

2. Helping low-income families escape from the cycle of debt-related poverty. “Leveraging the expertise he honed while at Harvard, Rohan Pavuluri co-founded Upsolve. The nonprofit focuses on helping struggling low-income families determine whether or not to file for bankruptcy. Those who decide Chapter 7 bankruptcy could better their situation in the long run can go through the process online.  Pavuluri believes Upsolve provides an affordable, equitable platform for those who could benefit from declaring bankruptcy. By making bankruptcy accessible to anyone, he believes his technological solution will give many individuals and families a fighting chance to beat poverty.”

3. Opening doors for remote workers with disabilities. 

“Working from home got a huge boost during the pandemic—but not everyone can easily move from an office to a residential setting. For instance, workers with disabilities can face barriers to engaging with their colleagues or clients when they’re not at the workplace. Like many emerging markets, creating more exclusive work-from-home environments for workers with disabilities is gaining traction. From making biometrics more inclusive to developing training sessions that meet the needs of all participants, the field is ripe for more tech-driven products and services to broach occupational obstacles.”

 

For Full Article, Click Here

How To Choose A CRM In Six Easy Steps

The competitive landscape of any industry is as oversaturated as ever. Great customer relationships is the key to establishing  your business in the marketplace. This is where customer relationship management, or CRM, comes in. A CRM can help business owners manage relationships with their customer base, track potential customers throughout the sales pipeline, manage leads, track sales and collaborate between various company departments. However, a system this important can be overwhelming. Forbes Advisors Jennifer Simsonson,  Cassie Bottorff share some steps to follow so you can find the best fit CRM system for your business.

Step 1: Know Your Priorities and Goals
“It is imperative to know why you want a CRM system in the first place. A CRM system can only help your business if you outline clear goals. Business goals could vary from expanding product lines to increasing revenue to strengthening customer service. After identifying business goals, consider how a CRM system could help you reach those goals.”

Step 2: Find Your Team Members’ Needs
“It is important to identify exactly who will be using the system and why. Sales and marketing departments are generally the main users of CRM software, however, every department should have input in the decision-making process for the system to work seamlessly. Ask each team member what their needs are and how they think the software system could help them perform their duties.”

Step 3: Determine Important Features
“The sheer volume of CRM features and tools is overwhelming. Take control of the situation by making a list of what you are looking for before you begin the search. Compile the information gathered from team members, along with your business goals and timeline markers to create the list. No matter what your focus is, make sure robust data security and customer support features are on the must-have list.”

Step 4: Examine Different Types of CRM
“While all CRM systems should help you develop better relationships with your customer base (hence the name), there is no one-size-fits-all system. CRM solutions can vary widely depending on the features they focus on. The three major types of CRM are collaborative (providing a seamless customer experience through the various departments of a company), operational (streamlining the customer relations process), and analytical (analyzing your customers’ data, providing a deep insight into their buying behavior and purchasing trends).

Step 5: Create a Budget
“Another way to whittle down the plethora of companies is to set a budget at the onset to give you search parameters. This will give you a clear ceiling, and eliminate options that live outside your predetermined budget.”

Step 6: Research the Vendor
“Once your search is narrowed down to a handful of options, start researching those options. There are a few key things you can use to determine if a platform will be a good fit for your needs such as user reviews, word of mouth trade publications, and independent software comparisons. Once you have narrowed down your search to one software provider, test it out to make sure it works for your company. Most CRM vendors offer a free full-feature trial of their product. Take advantage of this to ensure the system meets your business requirements and expectations.”

 

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