Infor recently announced that Joyson PlasTec GmbH has decided to leverage Infor CloudSuite Automotive. As a supplier of plastic components for the automotive industry, Joyson PlasTec aims to benefit from greater business agility and flexibility in an increasingly competitive market by implementing the multi-tenant cloud solution. Per the press release, the company has the opportunity to reorientate its operations, including the corporate IT. Joyson PlasTec opted for Infor’s multi-tenant cloud solution after an internal evaluation of cloud vendors. Additonally, Infor’s newly developed 60-30-10 approach will be used as follows: Infor’s Implementation Accelerator will be used to map at least 60 percent of all necessary functionalities and processes in the software standard and to implement another 30 percent through configuration options to ensure a smooth transition to live operation. The remaining 10 percent — the customer’s individual, highly-specific business processes — will be agreed upon separately. Further, the implementation will be supported by Infor partner Silicium Consulting. Go-live is scheduled for 2022.

 

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Federal law generally requires organizations in regulated industries to have written data retention policies. For example, if an organization operates in a regulated industry where data must be retained for seven years, the company’s retention policy must specify and enforce the specified seven-year retention period. With established policies, organizations can comply with regulatory requirements that require the storage of various types of data. There are many operational advantages to implementing a data retention policy, and many companies have policies in place to ensure they do not violate local, state, and federal laws, as well as various industry regulations.

Both internal and external policies dictate the rules and regulations for data retention, and it is critical that organizations can manage a comprehensive data retention program that meets both requirements. As healthcare organizations create and manage large amounts of electronic data from a variety of sources, record keeping is becoming an increasingly important and complex aspect of information management. Compliance with HIPAA records retention requirements is critical for both medical file storage software developers and healthcare professionals. Given the wide range of varying federal and state health record retention and destruction requirements, it is imperative to follow best practices to ensure compliance with HIPAA and state standards.

HIPAA requires each provider and company that manages protected information to develop a policy for the retention and deletion of medical records. While the HIPAA Privacy Policy does not contain requirements for the retention of medical records, the HIPAA Privacy Policy does include requirements for how data is stored. Statewide, there is no HIPAA medical record retention requirement, and in many cases the state legislature determines the retention period, in which case HIPAA does not take precedence over state law.

State laws may also require medical records to be retained for a longer period than HIPAA retention standards and background data. Any state law that requires a stricter retention period for medical records than HIPAA requirements remains in effect and supersedes federal law. There is actually no HIPAA medical records retention period, which means there is no period of time that a healthcare provider must keep a patient’s medical records before those records can be deleted or destroyed.

Following the HIPAA medical records and record retention period, HIPAA requires the secure destruction of physical and electronic forms of PHI to prevent unauthorized disclosure of PHI. HIPAA record retention rules apply when an entity covered by HIPAA collects information related to medical services or payment for medical services.

Health insurance providers must comply not only with the HIPAA retention rules, but also with the Financial Industry Regulatory Authority (FINRA) rules. In addition to the HIPAA requirements, the healthcare industry is subject to data retention requirements set by the Centers for Medicare and Medicaid Services (CMS) and state laws.

Healthcare organizations are subject to the data retention requirements of the Health Insurance Portability and Accountability Act, and organizations that accept credit cards must adhere to the data retention and deletion policies of the Payment Card Industry Data Security Standard.

For example, for companies in the healthcare sector, one unique regulatory requirement is the Health Insurance Portability and Accountability Act (HIPAA), which governs medical data. There are requirements for how long HIPAA records must be kept while states regulate medical record storage requirements. Although the Health Insurance Portability and Accountability Act (HIPAA) does not contain universal health record retention requirements—instead, they vary from state to state—it does include specific HIPAA-related record retention language. Approved in 1996 to protect health insurance coverage for people who were off work, HIPAA is now known as the document that also guarantees health record retention policies, defines the parties and documents involved, and is the primary document that providers use when creating. internal physician retention policy.

Although HIPAA stipulates that medical records must be kept “for as long as necessary” and does not set time limits, what this means is that healthcare professionals must instead look at the statute of limitations applicable to their condition, as well as the rules required by any regulatory authorities. While record retention requirements are part of the broader HIPAA compliance policy, they should be considered first by your software solution or service provider. In addition to maintaining HIPAA records, insurance companies may be subject to the complexities of FINRA, while employers may need to comply with the record keeping requirements of the Employee Retirement Income Security Act and the Fair Labor Standards Act.

As stated earlier, HIPAA protections apply to many different types of PHI, including patient records, diagnostic images, prescription records, billing records, etc. and require retention of all protected health information for a period of six years from the date of publication, creation or the date of its last effective date, whichever is later. In the UK, the Health and Social Care Records Practice Code of Practice 2016 specifies that anyone working with or in the National Health Service (NHS) is required to keep medical records for 20 years after the last contact with a patient – 8 years after death or up to 25 years after the birth of the last child on maternity documents. Customer records, contracts, financial information, health data, third party data, employee records, spreadsheets, emails, and more are typically subject to data retention policies, regardless of sector.

Organizations should conduct a thorough audit of the data they hold, from patient and employee records to policies and procedure documentation. In many modern health care organizations, the ongoing maintenance of medical records is a discipline that requires specialized personnel and skills. Depending on the industry and business, several laws and regulations may affect data retention policies and may require overlapping or even conflicting requirements regarding how long certain types of data should be retained or what you need to do with it when it’s time to delete it.

If you’re migrating to a new system and need to properly archive your data, you should consider your options. One option is to keep your old system around for inquiry purposes only, though this can prove to be costly and complicated. Another option is to dump all your data into a data lake and worry about it all later, but this fails the most basic test for a data archive solution; accessibility. Luckily, there is a third solution.

The APIX serverless framework, based on the AWS serverless stack has opened up incredible possibilities for inquiry only applications never before possible without a substantial investment in infrastructure. Clients can now provision a web based, lightweight, data archive solution and migrate all their data within days rather than months and at a fraction of the cost of the other solutions with none of the risk. Find out how the APIX serverless framework can help you meet all your Lawson data archive needs and eliminate the legacy servers for good.

Copenhagen Admiral’s massive 366-room Hotel has selected Infor Hospitality Management Solution (HMS) and Infor EzRMS Revenue Management System (RMS) to help deliver an intelligent, responsive revenue management strategy as the hotel seeks to increase revenue. Per the press release, Infor HMS was chosen not only because of its connection to a range of third-party systems, but also its innovative features, which include digital registration for guests, self-service options for corporate bookings and improved workflows for housekeeping staff. Jens Christensen, COO at Copenhagen Admiral Hotel, notes, “Better integration has already helped enable a range of improvements for our guests, from check-in options such as kiosks or via mobile phones, to freeing front-of-house staff from their desks to interact with guests in lobby spaces and throughout the property. Elsewhere, behind the scenes, we have already realized substantial time savings for our housekeeping staff as they get live updates on when rooms are ready for cleaning.” Infor HMS went live for the property in Q4 2021 and will be followed by Infor EzRMS in 2022, replacing a legacy property management system (PMS) that restricted growth and limited the guest experience.

 

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For API calls that return a large result set, you may encounter the message “Error while executing Web Service activity javax.xml.ws.soap.SOAPFaultException: reach the innerElementCountThreshold:50000”.  To resolve this issue, add a JVM command to allow a larger threshold.

 

Launch the Landmark Grid.  Click on the “configuration” icon.

 

Click “Applications”

Select your Landmark application

 

Click “Edit Properties”

 

Expand “Node Properties” under “Grid Defined Properties”

 

Click the link to Append another entry

 

Add the property “-Dorg.apache.cxf.stax.maxChildElements=<an appropriate # for your organization>”

Click “Update Property”

Be sure to save the Grid changes!!

Restart the server

 

Gartner predicted over 5 years ago that customer relationship management (CRM) would become the fastest (and largest) growing software market, making it the ‘norm’ for having a system in place for every business. That prediction was right because managing customer relationships is a key factor to a company’s survival. Now more than ever with the COVD-19 pandemic switching us to a more digital landscape, CRM systems help manage and maintain customer data and retention. However, even though CRM isn’t new, many managers don’t know how to effectively strategize their CRM system for a successful business plan. Cheri Beranek, President and CEO of Clearfield, shares an article on Newsweek of 5 ways where a good CRM strategy can improve your business.

  1. A Well-Calibrated Team Does Better Work. “Without a well-defined CRM strategy, you’ll probably have a poorly calibrated team. A CRM strategy goes hand-in-hand with a well-defined sales process and is just as critical as any other sales, marketing or customer service endeavor.”
  2. Well-Planned Contact Makes for Healthy Relationships. “With a CRM strategy, the whole team is on the same page about keeping customer relationships thriving, but without one, your team is left to guess. Without the right follow-up with your customers, interactions can go stagnant and acquisition opportunities are lost.”
  3. You Can Only Optimize What You Have. “The complexity of evolving CRM technology will drive competition for improving the experience at every possible customer touchpoint. With defined CRM throughout the sales process, you can leverage marketing automation platforms to manage what you tell customers and when.”
  4. A Digital Future Demands Elevated Customer Experiences. “In an increasingly digital world, businesses without a CRM strategy will struggle. COVID-19 spurred an even faster pace of digital adoption, so to stay competitive, the focus must shift to digital customer management, especially for companies like ours that previously depended on high-touch models.”
  5. A Matter of Dollars and Cents. “Having a CRM strategy in place brings economic benefits. Along with the appropriate upgrades and improvements, a focus on the customer can boost customer satisfaction by up to 30% and employee satisfaction by up to 20%. It can also bring up to 50% higher economic gains.”

If you haven’t already, you need to start defining your CRM strategy with your sales leadership and analysts. Beranek concludes that when done right, a sound CRM strategy will put your organization ahead of your competitors.

 

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Valley View Casino & Hotel, Southern California’s premier gaming destination, recently decided to expand its 17-year technology partnership with Infor and move its core business applications to the cloud. Infor CloudSuiteTM applications, specifically Infor’s cloud-based financial, supply chain management and budgeting applications, will help Valley View to connect siloed applications, reduce manual processes and make more-informed business decisions. Per the press release, this upgrade will benefit Valley View upgrade from on-premises applications to the cloud. The organization will immediately benefit from a more modern interface, quick user experiences and deeper industry functionality that will provide business leaders with more thorough analytics, new insights and real-time data to make decisions quickly to improve bottom-line results. Further, Valley View will implement Infor CloudSuite solutions created specifically for the hospitality industry to better support financials, supply management, purchasing, inventory, budgeting and analytics. Infor will provide networked analytics and a best-in-class user experience augmented by artificial intelligence, making daily tasks easier and more intuitive. Additionally, Infor’s innovative cloud technologies which are built on Amazon Web Services® (AWS) will provide Valley View with increased operational efficiency and greater visibility when it comes to key business data.

 

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If the IBM WebSphere Application Server deployment manager, node agent, or application server will not start, you can try clearing out the temporary directories and cached files.  Here are the steps to complete this procedure:

  1. Stop the deployment manager, node agent, and application server
  2. Back up the existing configurations
    1. Open a command line window as admin
    2. Navigate to PROFILE_ROOT\bin (i.e. D:\IBM\WebSphere\AppServer\profiles\profile1\bin)
    3. Run the command “backupConfig <backup file>”
    4. Repeat this backup step for every profile (Dmgr, AppSrv01, etc)
  3. Rename or archive the following directories
    1. PROFILE_ROOT/wstemp
    2. PROFILE_ROOT/temp
    3. PROFILE_ROOT/config/temp
    4. Repeat this step for every profile
    5. These folders will be recreated when the servers are restarted
  4. Delete the javasharedresources directory located at C:\Windows\System32\config\systemprofile\AppData\Local\javasharedresources
  5. Initialize the OSGI configuration and clear the OSGI cache
    1. Open a command line window as admin
    2. Navigate to PROFILE_ROOT/bin
    3. Run command “osgiCfgInit”
    4. Run command “clearClassCache”
    5. Repeat this step for every profile
  6. Start the deployment manager, node agent, and application servers

Infor recently announced the completion of an enterprise resource planning (ERP) software implementation of Infor LN™ at the Warsaw underground company Metro Warszawskie by Infor partner S&T. Per the press release, the ongoing expansion of its business and increasing scale of its operations prompted Warsaw Metro to look for a modern software-based solution to effectively manage the increasingly complex technologies, operations, information and resources. After an in-depth analysis of the market and available solutions, the Infor LN enterprise application was chosen. Metro Warszawskie’s top priorities were support for the day-to-day business and the tools for advanced analytics to turn its abundant data into actionable business insights. Additionally, thanks to the Infor LN technology, the business-critical maintenance and traffic continuity assurance management requirements were delivered immediately without customization or software modifications for Metro Warszawskie. Further, the new system supports an effective fulfilment of the Warsaw Metro’s business needs and technical requirements. Thanks to the implementation of the cutting-edge ERP system, the Warsaw Metro can optimize and boost the effectiveness of managing the key area processes, such as traffic maintenance and continuity, overhauls, finances and controlling, sales, procurement, or inventory management. The new system was delivered and commissioned for over 400 direct users, with S&T ensuring a virtual maintenance environment in a PaaS model, the legacy financial book-keeping software was efficiently and safely decommissioned.

 

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Prior to Landmark version 11.0.29, IPA had trouble recovering gracefully from a loss in data connection.  When IPA loses connection with the database, it can sometimes throw this exception in the Work Unit logs:

To recover from this issue, you will need to restart the LPA node in Landmark grid, or restart the Landmark server.  After that, upgrade Landmark to a more stable version at the earliest convenience.

 

 

 

 

 

Having a customer relationship management (CRM) system implemented is the heart of a business. Integrating your CRM properly is how to take advantage of the entire system to benefit your business. But what exactly is CRM integration? Karl Laughton, president and chief operating officer at Insightly, defines is as the management of your entire company’s relationships and interactions with customers and potential customers to help build relationships, improve customer experience, increase sales, and improve profit margins. A truly integrated CRM system will save you time, money and garner significant returns. Laughton shares an article on Destination CRM explaining how CRM integration aides in better cross-team collaboration. When you integrate CRM with the tools used across your organization, he says you can expect increased customer understanding, reduced manual processes, and improved reporting. CRM integration benefits your business as a whole, with some areas benefitting more than others, according to Laughton:

Finance and accounting. Integrating the tools your finance team lives in can free them from constant toggling back and forth. Reporting becomes much simpler when your financial apps are integrated with your CRM.”

Human resources. HR can use CRM integrations to talent management platforms like Greenhouse, to automate referrals, schedule interviews, and gather interview feedback.”

IT and operations. IT integrations can help detect problems and proactively initiate incident resolution processes. Users can stay up to date with real-time communications via chatbots and collaboration tools like Slack.”

Sales and marketing. “Sales and marketing already share goals, so keeping them integrated in the same tools just makes sense.”

 

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