Amalthea Uses Infor Integrated AI Solution to Help Improve Cheese Quality & Yields, Build Customer Loyalty and Boost Sustainability

Infor recently announced that Amalthea, a leading global provider of goat cheese and organic cow cheese, is using Infor’s integrated artificial intelligence (AI) solution – Infor Coleman – to help with improving cheese quality and yields, build customer loyalty and boost sustainability. Headquartered in the Netherlands, Amalthea strives to make the most of the top-quality goat milk it receives from about 50 goat farmers who are members of the Amalthea Cooperative of Goat Farmers. Per the press release, Amalthea modernized its ERP with Infor CloudSuite Food & Beverage in 2020 and has since leveraged the power of Infor’s cloud technology platform, Infor OS, to solve a critical milk yield business problem. This, according to the company, was previously hard to tackle because of outdated and disconnected applications, data silos and lack of time and resources. The modernization formed the building blocks to create AI-driven applications quickly and efficiently. Amalthea’s AI-driven yield deviation detection and explanation, a solution implemented in less than 90 days, is now fully automated – from data collection and processing to presentation. Additionally, Amalthea is utilizing Infor CloudSuite Food & Beverage throughout its supply chain, from the reception of milk to the cheese warehouse. Further, Infor technology also has helped Amalthea improve the speed and efficiency of its financial closing process from weeks to days. Being in the cloud with Infor provides Amalthea a strong foundation for future growth, as data insights will play an increasingly important role in dairy production.

 

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How to Verify a user is set as a Ming.le user

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To verify a user is set as a Ming.le user, we will use the IsMingleUser column as an example to complete the steps below:

  1. Login and access the GEN data area
  2. Navigate to the Actor List
  3. Click Options (In the Web UI you will need to click the ellipsis first)
  4. Select Personalize
    1. If this is the first personalization you will need to click create
    2. If you are updating an existing personalization you will need to click update
  5. Click the + button > Add field
  6. Click the Search button
  7. Type ‘ism’ in the search field and hit enter
  8. Select IsMingleUser from the list
  9. Click OK
    1. If you wish to change the default label for the column, update the label box
  10. Check the box next to Updateable
    1. Depending on your LMK version, you may need to add the field and then edit it to check the box next to “Allow data to be updated in the list”
  11. Click OK

You are then returned to the actor list which will update and the IsMingleUser column will be added to the Actor List screen.

 

Note:

Other columns that you may want to add to assist with user provisioning include:

 

IsActorDisabled – make updateable

IsAckBodReq – make updateable

MingleId – make updateable

IsActorIFSDisabled

AccountLockout.IsAccountDisabled

 

Beginning with versions 2022.03.00..632 (MT) and 11.0.51.0.6489 (ST/OP) the following fields have been added as updateable to the default Actor List:

 

IsMingleUser

IsActorDisabled

IsActorIFSDisabled

IsAckBodReq

MingleId

A Look Into the Latest Technology with This Year’s Super Bowl Commercials

While CES takes the stage showcasing the latest innovation in January of each year to around 200,000 event goers, the Super Bowl commercial lineup takes a larger stage every February and introduces consumers to the latest technology we’ll see this year. Most notably lacking presence in this year’s line up of commercials in the technology space is crypto. This year’s technology line up went back to the basics of commercials 101 – celebrity cameos. Alicia Silverstone reprised her iconic Clueless role in a commercial for Rakuten – the online shopping savings mobile application. This was one of a handful of commercials showcasing mobile apps along with Uber One and Door Dash, reminding consumers that this is the year of technology that can be accessible at your fingertips. A helpful reminder that our phones have the power to keep us more connected, Google Pixel showcased the latest Pixel 7 with the help of familiar faces Amy Schumer, Doja Cat, and Giannis Antetokounmpo. Technology surely makes our lives easier, even in our professional lives. Adam Driver discovers the singularity that is Squarespace – a website that builds websites. This ‘meta’ concept showcases how easy it is for people to create online presence with a simple to use website builder.  Speaking of meta, Keke Palmer takes us on a journey to explain exactly what the meta verse is in Facebook’s own ad. Streaming services Tubi and Netflix made appearances as well, with the latter introducing their newest partnership – with the help of Will Ferrell – with General Motors. The streaming giant and auto manufacturer have banded together to promote the use to Electric Vehicles in Netflix original content and GM supporting more consumers switching to EVs. Lastly, it wouldn’t be a technology lineup without the tech giant Amazon. While a dog food commercial brought us to tears, another four legged star was featured in a sentimental commercial with the pup finding a forever family. The family makes him officially feel at home as they browse Amazon’s website for a new kennel.

 

Click here to view this year’s technology commercials on TechCrunch

How to find a Lawson user ID from an HR11 Employee ID

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Some Lawson Security systems are setup with a form of the user ID being a combination of the last name with middle initials / first name initials.

Something like DoeJ for John Doe. Often users get their names updated due to a marriage or divorce and their user ID never gets updated along with their last name.

  1. To find the user by employee number, we need to first go to HR11 and find the user by their new last name to uncover their Employee ID.
  2. For this example, let’s say we search John Doe and it returns an employee ID of 264
  3. Now open Lawson Security Administrator and go to User Management >> Manage Identities
  4. Once in Manage Identities under “Services”, select the employee identity service, ours is named TEST10_EMPLOYEE:
  5. Select employee = <employee ID> and click Add Criteria
  6. Once the criteria is added, Execute Query
  7. You’ll be put to the results tab and if that user exists in Lawson security, it will show as so:

This type of work is typically done by a Lawson technical resource with a Security Administrator background. Organizations often hire a Lawson consultant team who offer managed services at a fixed monthly rate. These Lawson teams have a wider range of expertise and knowledge and are ideal for larger organizations but also are great for smaller ones that don’t need a dedicated Lawson employee on-site. Nogalis does offer this as a service so feel free to reach out to us via our contact page.

Revolutionizing Hotel Sales Functions With Technology

The hotel industry is one of the biggest legs in travel and tourism, a major player in the global economy. As the hotel industry continues to grow, technology will play a key role in its evolution. Sales play a vital role yet not every hotel brand is taking advantage of the multitude of technology available for their business’ . While giants like Marriott and Hilton utilize customer relationship management (CRM) software, it isn’t used at capacity. More and more hotel chains need to take advantage of the technology curated for their sector. Forbes Council Member Akash Goel shares an article highlighting the many technology advancements available in the hotel and hospitality sector that brands need to take full advantage of immediately.

Lead Generation: “Lead management tools can merge leads from various sources, deduplicate them and maintain the most up-to-date information for the best top-of-the-funnel leads—all stored in a lead bank.”

Lead Enrichment And Qualification: “Multiple lead sources contribute to enriching a prospect with maximum data points. Using factors such as the industry, size and proximity of a business to a hotel, as well as the hotel’s product offerings, lead scoring can help sales professionals prioritize, qualify and focus on the most promising leads.”

Automated Outreach Campaigns: “With contact information for most businesses and employees readily available, reaching out via email can be an effective way to generate interest and qualify leads. Tools can help track open and reply rates to optimize the process and update lead scores.”

System Integration (CRM): “Connecting the customer relationship management (CRM) tool with the hotel’s central reservation system (CRS) can further simplify post-sales efforts. Dashboards can highlight contracts that are at risk of being lost, those that aren’t meeting expectations and those that have further scope for upselling. Automated communications and reminders also help strengthen the relationship.”

Technology has proven its positive impact in other industries, and the hotel industry is no exception. Travel and tourism isn’t going anywhere especially now that it seems the economy is slowing coming back to the pre-covid times. Embracing technology in hotel operations will significantly help with sales.

 

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How A CRM Can Amplify A Business’s Marketing Efforts

Customer relationship management (CRM) platforms have proven a worthy investment for business’ dedicated to increasing their marketing efforts. Forbes Councils Member Amit Patel shares an article on how a CRM can help streamline marketing performances.

Segmenting Leads, Prospects And Customers. “A CRM can provide valuable information about customers like their age, profession, tastes and preferences. The data is enough to run targeted email campaigns and can enable you to segment your leads, prospects and customers under different presets and customizations. This could help increase conversion rates and allow organizations to get to know loyal customers and their purchasing behaviors.”

Personalizing Emails Using CRM Contact Fields. “One thing about promotional or marketing emails is that they can be personalized, engaging and convincing. The credit goes to a specific feature available in a majority of CRMs—’personalization tokens’ or ’email tokens.'”

Computing Campaign ROI. “A CRM comes with a closed-loop reporting feature capable of transforming intuition-based marketing campaigns into data-backed marketing strategies. It can provide information about the leads like source, quality, quantity, channels and revenue. It can also provide comprehensive insights into where to invest marketing efforts, what channels to focus on and the best way to use budgets with clear insights.”

Boosting Customer Relationships. “The ‘R’ in ‘CRM’ is the most essential part of the acronym. Enhancing customer relationships is vital. A CRM can aggregate customer data and offer a holistic view of the customer. It can store all of the customer data in one place and offer easy access to sales, marketing and customer service departments—allowing businesses to personalize their communication. A CRM can also be useful for tracking consumer journeys, from the formal visit to the purchase. It can provide an in-depth understanding of every customer visiting a website, empowering salespeople with adequate knowledge to sell more relevant products faster. Additionally, it can help personalize the customer journey for cross-selling and upselling.”

Patel emphasizes that you can amplify your marketing strategy’s ROI with a CRM in place. To be able to interact and sell to your customers effectively, a CRM could help with effective marketing and sales strategies tailored to your customers on an individual level. A CRM does take a lot of work – from set up to constant analyzation of data  – in order to curate the best marketing campaign for your audience. Patel’s final advice when getting started with a CRM is to have employee involvement immediately. Familiarizing your team to this platform and being on the same page on how to move forward with marketing campaigns are critical to CRM success.

 

For Full Article, Click Here

How to Convert a Non Ming.le user to a Ming.le user

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One-time setup prerequisite
Before making any changes to users, if you do not already see the fields listed below in your Actor List in Landmark (LMK), please review KB 2017273 How to personalize the Actor List in Landmark and add the following fields and make them updateable:
IsMingleUser
IsActorDisabled
MingleID

The above attributes are included in the default view of the Actor List beginning with 2022.03 and 11.0.51

User Conversion Process

Lawson System Foundation (LSF) – skip this part of the process if your system does not include LSF
1. Login to Lawson Security Administrator (LSA)
2. Search for the user to be converted
3. In the search results, right click on the user and select edit RM information
4. Ensure the isDisabled field is set to No
a. If it is set to Yes, change it to No and save the change
5. Repeat steps 2-4 for each user that needs to be converted

Landmark
1. Login to Landmark
2. Navigate to the GEN data area – if you have a bookmark use that, if not use the steps below
a. Switch to the Administration Console role
b. Click Other
c. Click Application and System Links
d. In the new tab that opens, click User Management under Security Administration in the lower left corner of the screen
3. Click Actor in the left side menu
4. Search the Actor List for the user to be converted
5. Open the user from the Actor List
6. Ensure the actor has a valid unique email address on the contact tab
7. Save any changes made
8. Return to the Actor List – use the browser back button
9. Ensure the following about the user:
a. Actor Disabled is set to No
b. Mingle User is set to Yes
c. Ming.le ID is completed
-Update any information above that is not correct
-Ensure that the Ming.le ID is populated before setting Mingle User to yes
10. Save any changes made using the save button at the top of the list or under the actions menu

The user is now set up as a Ming.le user and has all required fields for updates to be sent between Landmark and Ming.le.
You can verify this by checking the following:
1. The user(s) exist in Ming.le User Management
2. The IFS ION Person ID in Ming.le matches the SSOP or SSOPv2 identity value in Landmark
3. The IFS ION Person ID in Ming.le matches the SSOP identity value in LSA
a. Updates to LSF are processed every 30 minutes on the hour and half hour when the IONREAD job runs. If you want to see the change before the job runs login to LID and run the readinbox command

MMI Hotel Group Embraces Cloud-Based Infor Solutions to Streamline Growth

MMI Hotel Group recently selected Infor Hospitality to provide hospitality management and pricing solutions for its expanding independent property base. The tech giant will provide the hotel management company with easy access to valuable incoming data that can quickly be turned into action, allowing teams to better track guest preferences, simplify reservations and provide consistent quality and services. Per the press release, MMI will have access to cloud-based tools that will allow its teams to better serve guests and achieve competitive positioning through dynamic pricing strategies. Infor HMS is a specialized, multi-departmental property management platform for the hospitality industry that integrates front-office and on-property technology to better manage room availability, dynamic pricing and guest profiles to boost profitability and maintain a competitive edge. With this suite, properties in the MMI Hotel Group portfolio will be able to increase revenue potential, streamline operations and build a better guest experience. Additionally, Infor EzRMS, a powerful hotel revenue management tool, will automatically calculate demand and revenue forecasts, while recommending appropriate selling strategies. MMI’s users will benefit from deep-learning algorithms that dynamically recognize patterns to ensure optimal and accurate business forecasts, pricing and selling strategies to increase yield and profit.

 

For Full Article, Click Here

Lawson MHC – An Error occurred while printing

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Scenario: You have Lawson invoices or orders that get moved over to MHC.

When you print them from MHC, the print queue you have setup produces PDF.

 

An error occurred while printing

 

Make sure you go into the folder where the PDFs are produced and delete any old or existing ones.

 

This all depends on how you’ve setup your print queues. Good luck!

Foodservice Technology to Shift Focus in 2023

In this technologically advanced era we live in, technology has fast become an important aspect for any business today. In the food service sector, technology has played a pivotal role for many retailers and restaurateurs. Part of the sudden influx in technology for this sector would be thanks to the COVID-19 pandemic in 2020 where people all over the world were asked to stay home, thus turning to food delivery and online ordering for their meals. Melissa Kress, executive editor of Convenience Store News, shares a great read on tech integration and its impact in the food industry and what to watch for in the coming year. The biggest goal for those in the food service sector to integrate more technology, Kress notes, is the focus on stability, cost efficiency and labor efficiency. “There are areas of innovation foodservice retailers can focus on to help relieve some of the pressures,” she states. “They include delivery-only kitchens to take the pressure off existing locations and automated low-level tasks that are labor intensive.” These tasks could be met with the help of technological resources. For customer-facing technology, loyalty is key. Keeping focus on loyalty programs and accessibility would keep returning customers satisfied.

 

For Full Article, Click Here