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Updating the Drivers in the AWS Schema Conversion Tool

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If you find that you need to change the driver location in the Amazon Web Services Schema Conversion Tool, or AWS SCT for short, then follow these simple steps below.

 

The first thing you need to do is open the tool and under the settings select “Settings” > “Global settings”.  Note that the drivers are global settings, not project-specific.

 

Next, select “Drivers” on the left side bar menu. You will need to edit the file path for the database driver you are updating. Once you save it then your drivers are now updated! See the screenshots below for a quick reference for these steps.

 

 

Changes will be saved and you’re done. You’ve successfully updated the drivers in AWS SCT 😊

15 Ways Predictive Analytics Can Help Businesses Boost Their CX

Predictive analytics – using data to predict future outcomes – has helped businesses better understand what their customers need. Customers respond well to a business when they sense that their needs are being heard and met. Anticipating your customers’ buying behavior will more likely help retain a loyal customer base. Fifteen members of the Expert Panel of the Forbes Technology Council discuss below the ways businesses can utilize predictive analytics to improve their customer experience.

  1. Analyzing Customer Behavior Patterns. “Businesses can use predictive analytics to improve the customer experience by analyzing customer behavior patterns. This can help a business anticipate its customers’ needs and personalize interactions, experiences and offers. This intelligence can also help businesses provide proactive solutions to customers based on their inferred and expressed needs, ultimately enhancing satisfaction and loyalty.” – Vasudeva Akula, VOZIQ AI
  2. Determining System Failures And/Or Cyber Risks. “Using predictive analytics to determine system failures and/or cyber risk is an area of importance. If organizations can better predict cyber results, it positions them to reduce exploits and proactively manage vulnerabilities. The outcome has a direct effect on customers. Further, the data can show which customers may discontinue the business relationship due to costs, loss of revenue or a lapse in system availability.” – Dewayne Hart, SEMAIS
  3. Personalizing The Customer Experience. “Predictive analytics can be used to personalize the customer experience. By analyzing a customer’s past behavior and preferences, businesses can anticipate the customer’s needs and provide personalized recommendations. This creates a tailored experience for each customer, leading to increased satisfaction, loyalty and potential sales, thereby improving the overall customer experience.” – Indiana (Indy) Gregg, Wedo
  4. Managing Dynamic Pricing And Promotions. “Similar to how social media platforms use predictive analytics to determine which posts and ads users see, businesses can leverage predictive analytics to enhance the customer experience through dynamic pricing, promotions and personalized offers. This aligns with customer preferences and optimizes revenue, benefiting both customers and businesses.” – Sheraz Ahmed, STORM Partners
  5. Customizing Offers And Content. “One of the best ways to use predictive analytics is to create personalized offers and content lists for your customers. Every group of visitors has a unique set of goals and pain points. Carefully reviewing data and curating campaigns around each segment’s needs will help you create a positive experience and turn website visitors into customers.” – Thomas Griffin, OptinMonster
  6. Identifying Churn Risk. “Businesses can leverage predictive analytics to identify high-churn-risk customers and pay attention to them. Net promoter scores can determine if customers would recommend your brand over the competition. Predictive analytics can also anticipate shifts in customer sentiment to help the customer support team know who requires special attention or incentives.” – Raghu Ravinutala, Yellow.ai
  7. Understanding How Customers Leverage A Product. “Predictive analytics can help leaders create the ultimate tech roadmap and help a technology business optimize the customer experience by helping leaders understand how customers are leveraging the company’s product or service. It enables tech businesses to predict what customers are going to need to drive their objectives, based on data and trends the system has previously deployed. This predictive state, based on tactical successes and data metrics, shows where the tech needs to go.” – Michael Koch, HubKonnect
  8. Delivering Real-Time Experiences For Customers. “Predictive analytics can help companies deliver real-time apps and experiences to their customers. By analyzing the context of historical data and patterns, you can not only anticipate customer needs, but also provide updates and/or results in the moment they need them. Now, we have the opportunity to combine predictive analytics with generative AI, which can simplify and enhance the communication of information.” – Chet Kapoor, DataStax
  9. Decreasing Service Outages. “One way that businesses can use predictive analysis to improve the customer experience is to perform an “AIOps” historical review of all of their incidents and service outages over the last 12 to 24 months. This type of holistic analysis will reveal trends around solutions that experience more outages than others as well as common outage root causes, which will influence implementation changes across the enterprise.” – Mark Schlesinger, Broadridge Financial Solutions
  10. Understanding Customers’ Unmet Needs. “Predictive analytics can be used to provide a better picture of a customer’s unmet needs, proactively prescribing the next best action for teams to take before the customer service agent or customer even knows it themselves. Partnered with real-time speech analysis, predictive analytics can prioritize and prescribe actions to be taken to improve calls and help team members improve overall interactions.” – Christopher Rogers, Carenet Health
  11. Onboarding New Users More Effectively. “Predictive analytics are most powerful when coupled with descriptive analytics. Imagine defining the prototypical user journey within your product, informed by thousands of historical user instances, and marrying that with a new user’s onboarding. The descriptive “what’s happened” nudges the predictive “where to next” as new users navigate the happy path toward full adoption of your product.” – Ken Babcock, Tango
  12. Anticipating Customer Orders. “Predictive analytics can drive anticipatory shipping. It can analyze customer data, purchase history and behavior patterns to anticipate customer orders. This allows businesses to proactively ship products to distribution centers or directly to customers’ locations, reducing delivery time and enhancing the customer experience.” – Emmanuel Ramos, OZ Digital Consulting
  13. Analyzing Customer Sentiment. “Sentiment analysis uses predictive analytics to analyze customer feedback and sentiment from social media, reviews and surveys. By understanding customer sentiment, businesses can identify areas for improvement and promptly address any issues or concerns. The potential benefits of SA include improved customer satisfaction, better brand reputation management and increased customer loyalty.” – Cristian Randieri, Intellisystem Technologies
  14. Calculating CLV. “Predictive analytics enables a business to calculate the customer lifetime value for each client, guiding leaders in efficient resource allocation. It helps identify high-value customers, who can be targeted with personalized marketing campaigns, enhancing customer retention and profitability.” – Amitkumar Shrivastava, Fujitsu
  15. Targeting Messaging And Marketing. “Predictive analysis on market trends and typical business struggles allows for targeted messaging and marketing of your business to the right prospects, at the right time. Nothing is more important than sales to a business. Empowering sales efforts through trending and predictive metrics means you’ll end up with hot leads and interesting offerings.” – Tom Roberto, Core Technology Solutions

 

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The Mayo Hotel Continues to Invest in the Guest Experience with Infor Hospitality

Infor recently announced its successful partnership with The Mayo Hotel in Tulsa, Oklahoma. The cloud-based Infor HMS and Infor SCS Sales and Event Management solutions were selected by the hotel to help the property adapt to meet today’s and hospitality challenges and support the brand as it grows. In partnering with Infor, The Mayo Hotel will have access to modern technology tools to help deliver a great guest experience every time. Per the press release, Infor HMS hospitality management system will allow teams at The Mayo Hotel to manage everything from the front office and reservations to accounting and sales within a single application. This will create a unified view of business performance, so managers have greater visibility into how their decisions impact other departments, and vice versa. Additionally, modules for event management provide complete financial reporting, revenue forecasting and performance analysis, food and beverage costing, labor scheduling, and full customer relationship management (CRM) and custom correspondence capability.

 

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LSF and LMK: Enabling security_authen.log debug logging

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Follow the steps below to enable security_authen.log tracing on the Lawson System Foundation (LSF) server.

 

  1. Back up the original SecurityLoggerConfiguration.xml file in LAWDIR/system.

 

  1. Edit the file and change the loglevel and tracelevel values to 7 for the SecurityAuthenFilter, as shown below:

 

<filter name=”SecurityAuthenFilter” enabled=”true” classname=”com.lawson.common.util.logging.SimpleMessageFilter”>

<parameters>

<Parameter value=”loglevel=7″/>

<Parameter value=”tracelevel=7″/>

</parameters>

</filter>

 

  1. Check the LAWDIR/system/configuration.properties file. If it does not have the following lines in the file, add them to the end of it:

 

ReloadFiles=TRUE

RefreshTimeOut=5

 

 

  1. If you did not have the lines in the configuration.properties file, you will need to restart WebSphere for LSF to enable that change and enable the L7 logging. After restarting, proceed to step

 

  1. If you already had the lines in the configuration.properties file, from a LID or other command line for LSF, type ssoconfig -c. Type the password when prompted. Select option 16 “Refresh Logging Configuration”.

 

  1. Wait 5 minutes, then view the security_authen.log and verify you see “L7” lines in it. If you do not see them, wait another 5 minutes, log into Infor Lawson Portal, and check the log again.

 

MADI International Digitizes its Warehousing with Infor and SNS to Tap Surging Demand for Cosmetics

Infor recently announced that MADI International, a leading UAE-based supplier of cosmetics, has deployed Infor WMS (Warehouse Management System) to help digitize its warehousing and inventory management as a response to the surging demand for health and beauty products in the region. The platform will be fully integrated with MADI’s existing ERP platform, optimizing inventory and fulfilment accuracy, and streamlining distribution operations. Per the press release, in the wake of business growth, MADI required a new warehousing and inventory management system that could scale to support its growing business needs. They selected SNS to implement Infor WMS based on its best-in-class reputation, ability to integrate with existing systems via APIs, and cloud deployment model. Additionally, the cloud-based warehouse management solution’s powerful analytics and reporting tools will deliver insights into inventory and distribution operations that were previously unavailable.

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How to load bursting rights into Lawson Business Intelligence

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So, you have a list of users with several LBI bursting rights. Manually doing this is common but prone to mistakes while also timely.  This is where loading a file into LBI is more efficient.

 

  1. First let’s build a template file in excel (this can be used over and over again in the future).
    1. You’ll need to know how structures are setup in your LBI system since this will vary
  2. In this example we have an ACCOUNTING UNIT structure that is equal to a number value, ours is 4 digits.
  3. I will explain each column in order of your template file

    1. Action mode, A for Add, C for change, D for delete.
    2. Username
    3. Username
    4. Structure Name (ACOUNTING UNIT in our example)
    5. Structure Sub-name (ACCOUNTING UNIT under Group1 in our example)
    6. Condition (equal to, greater than etc.)
    7. Assigned value to structure
    8. Used to create a 2nd column after column G
    9. Represents element group (multiple would create sub groups within same structure)
    10. Represents multiple element fields within a structure group (see below example)
    11. Owner – typically Lawson or another admin user
    12. Start Date (how far back could the user access older reports)
    13. End Date (how far in the future could user access new reports)
  4. Now once you create your load file, go into LBI Reporting Services Administration and go to Import Rights
  5. Browse and select your CSV template file
  6. Click Validate Only to see any returned errors
  7. If contents are valid, add file again and this time click the Validate and Load button

Go to maintain rights and validate your user was loaded with proper data. Good luck!

 

Many organizations opt to engage Lawson consultant teams for managing their Lawson Business Intelligence (LBI) system. These consultant teams offer managed services at a fixed monthly rate and possess extensive knowledge and expertise in managing LBI. This service is particularly suitable for larger organizations, but smaller organizations that do not require a full-time Lawson employee on-site may also find it beneficial. Nogalis provides this service, and you can contact us via our contact page for further information.

4 Exciting New Trends in Gartner’s 2023 Emerging Technologies

The 2023 Gartner Hype Cycle identifies must-know emerging technologies of today that are expected to greatly impact business and society over the next two to 10 years. Lori Perri at Gartner shares Gartner Distinguished VP Analyst Arun Chandrasekaran’s take on a group of exciting new theme trends that we should keep close eye on right now.

Theme No. 1: Emergent AI
“These technologies provide opportunities for sustainable differentiation and greater workforce productivity. While generative AI has great potential to enable competitive differentiation, several other emerging AI techniques also offer immense potential to enhance digital customer experiences, make better business decisions and distinguish yourself among your competition. Other critical technologies in emergent AI include AI simulation, Causal AI, Federated machine learning, Graph data science (GDS), Neuro-symbolic AI, and Reinforcement learning (RL).”

Theme No. 2: Developer experience (DevX)
“The suite of technologies under this theme focuses on attracting and retaining top engineering talent by supporting interactions between developers and the tools, platforms, processes and people they work with. Value stream management platform (VSMP) is an example of DevX technology that seeks to optimize end-to-end product delivery and improve business outcomes. They connect to existing tools and ingest data from all phases of software product delivery — from customers’ needs to value delivery. VSMPs help software engineering leaders identify and quantify opportunities to improve software product performance by optimizing cost, operating models, technology and processes. Other critical technologies in developer experience include AI-augmented software engineering, API-centric SaaS, GitOps, Internal developer portals, and Open-source program office (OSPO).”

Theme No. 3: Pervasive cloud
“These technologies focus on how cloud computing will evolve and become an important driver of business innovation. They are reimagining the cloud at the edge, making it more vertically integrated and enabling industry-relevant solutions. Maximizing value from cloud investments will require automated operational scaling, access to cloud-native platform tools and adequate governance. Other critical technologies in pervasive cloud include Augmented FinOps, Cloud development environments (CDEs), Cloud sustainability, Cloud-native, Cloud-out to edge, and WebAssembly (Wasm).”

Theme No. 4: Human-centric security and privacy
“The technologies in this bucket focus on how organizations can become resilient by implementing human-centric security and privacy programs. They enable enterprises to create a culture of mutual trust and awareness of shared risks in decision making between many teams. AI trust, risk and security management (AI TRiSM) is a great example of human-centric security and privacy and ensures AI model governance, trustworthiness, fairness, reliability, robustness, efficacy and data protection. It includes solutions and techniques for model interpretability and explainability, data and content anomaly detection, AI data protection, model operations and adversarial attack resistance. Other critical technologies in human-centric security and privacy include Cybersecurity mesh architecture (CSMA), Generative cybersecurity AI, Homomorphic encryption (HE), and Postquantum cryptography (PQC).”

 

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HAK Chooses Infor for a Sustainable Future Built on Efficient Business Processes

Infor recently announced that Dutch vegetable and legumes producer HAK will start their implementation of Infor’s CloudSuite Food & Beverage to make its business processes more efficient. Partnering and implementing Infor’s Cloud-based ERP (enterprise resource planning) system fit’s into HAK’s growth goals. Per the press release, with more efficient business processes, the company will be better able to respond to changing situations in the market. HAK stands for sustainability; the company is 100 percent organic while still maintaining affordable prices for their produce. Providing quality products at affordable prices requires greater efficiency throughout the production chain. Further, in terms of traceability, or as HAK calls it, “from soil to mouth,” the new ERP-solution offers the ability to manage this even better.

 

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Federation Error “Registration failed with exception”

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Here are steps to follow if you receive the error message “Registration failed with exception when trying to register a new federated system.

If you receive the below message when trying to register a federated system, open the lsservice.properties file on both servers.  Either add or update the line server.keystore.use.classic=false.

Tue Feb 21 19:26:45.573 EST 2023 – default-1240412896 – L(2) : Registration failed with exception.  Details: registerServer() received Lawson Security Error: Please check log files for details

Error happened on server.com;40000;40001;LSS.

Unable to reach the specified server [server.com;9888;10888;LANDMARK]. It will not be registered.

Stack Trace :

com.lawson.security.interfaces.GeneralLawsonSecurityException: Unable to reach the specified server [server.com;9888;10888;LANDMARK]. It will not be registered.

at com.lawson.security.server.events.ServerServerFederationEvent.processRegisterServer(ServerServerFederationEvent.java:994)

at com.lawson.security.server.events.ServerServerFederationEvent.process(ServerServerFederationEvent.java:115)

at com.lawson.lawsec.server.SecurityEventHandler.processEvent(SecurityEventHandler.java:634)

at com.lawson.lawsec.server.SecurityEventHandler.run(SecurityEventHandler.java:377)

University of Maine Partners with Infor Hospitality

In recent news the University of Maine in Orono has decided to implement Infor Point of Sale (POS). This decision was due to University of Maine and UMaine Dining being committed to bringing excellence and value to campus and decided to streamline operations and enhance the overall guest experience with Infor’s modern POS technology. Per the press release, Infor Point of Sale (POS) is designed for full- and quick-service restaurants, and managed food services in higher education, healthcare, corporate, and more. The restaurant POS solution enables them to optimize operations, exceed guest expectations, and increase business insight, helping managed food service organizations to increase operational efficiency, create better experiences for faculty and students, and promote greater profitability. Joe Vargas, Infor Hospitality senior vice president, comments, “Infor’s new partnership with University of Maine will help provide the functionality, integration, and customer support needed to deliver more memorable services and events for today’s modern guest.”

 

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