ERP Tools Are Meant for Ensuring Customer Satisfaction

Enterprise Resource Planning (ERP) is more than a platform that makes it easier to handle data pertaining relevant information to purchases, sales, accounting, manufacturing, and more. It ultimately serves as a tool for ensuring customer satisfaction.

ERP software helps to ensure customer satisfaction by making business operations more relevant. The data obtained creates for better analysis and presentation of the company’s actual customer behavior, so a business is able to provide better services or offer better products to customers.

ERP provides customer satisfaction through:

  • Integration of Best Practices
  • Inventory Control and Availability Tracking
  • Improving Customer Handling
  • Improved Efficiency Through Automation
  • Improved Visibility

Better handling of business data to make it useful in business operations will result in better products or services and improved handling of customer concerns. It’s about using the data gathered to make impactful decisions.

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Infor announces cloud-based asset management solution

Infor has announced the Enterprise Asset Management (EAM) version 11.1 to help improve asset management during the entire lifespan of business-critical assets and equipment. This update provides a wide range of capabilities to quickly and economically manage assets via cloud, on-premise, or hybrid deployment. Infor EAM 11.1 also enables greater accessibility for users to connect to the enterprise on the go, using their mobile devices and tablets.

“Infor Enterprise Asset Management has been an integral part of many different business applications since its development,” said Scott Bannon, president of the User Advisory Board. “Through continuous improvements and investments, Infor EAM 11.1 allows for more connectivity and visibility throughout all touch points of the operation. The new program allows companies to make better use of time and resources, providing an all-around solution to many daily problems.”

 

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Microsoft Cloud-First Push Shines In CRM, Lags In ERP

The CRM Platform, Microsoft Dynamics, has had over 40 quarters of double-digit growth, according to Microsoft. However, the Dynamics ERP sector is still not at it’s maturity to offer a production-ready public cloud offering. Microsoft technician Michael Ehrenberg explains the hold up being the ongoing work on a “Premium Storage option backed by fast drives and streamlined data access that will ensure fast performance within service-level agreements.” It may be that Microsoft is already successful in their CRM and marketing applications that ERP is still in the back burner, though Microsoft should consider pushing their ERP application since these days, having a solid ERP system is viable for a good company’s overall business strategy.

 

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When Google Knowledge Graph Meets Healthcare

Google’s updated query platform, the Knowledge Graph, now includes a breakdown of healthcare-related queries to medical conditions and their common symptoms, treatments, and age breakdown statistics. This update will create a better patient experience for those searching on a broad keyword set. The user-friendly content research will help a patient find what they’re looking for as easy and informative as possible. Regarding search results, pharma brands won’t see much of an impact in organic search, but the possibility with Google backing this up is still on the table.

 

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Why large companies use open source ERP

Why do large companies use open source Enterprise Resource Planning (ERP) systems? The short answer: it’s cheaper and easier to customize.

Open source ERP typically have no license or software maintenance costs, eliminating a great sum of fees. This also makes consultant and programmer fees are much lower. Commercial ERP systems most often require costly databases and operating systems. Implementing an open source ERP system for a large organization is easily done, with a new interface shell created outside the core system, meeting the business needs. Open source ERP provides full source content, no need for lock-in or vendor dependency.

Of course there are some disadvantages with open source, though if you want a general ERP system that’ll do what you need and not feel as complicated, open source is a good option.

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The business case for cloud computing

Enterprises are able to reduce costs on hardware, maintenance and tech support through the migration of data, apps and infrastructure to the cloud. Chris Nerney, Information Technology writer, states that by “placing compute resources on a cloud platform that is easily accessible on any device, enterprises make it easier for developers to build and collaborate on applications”. Cloud storage is also a worry-free concern for server capacity and expenditures. Additionally, Nerney believes that the most critical aspect of the cloud is that it provides the ideal platform for collecting and analyzing big data, all in real time. He concludes, “As data continues to grow exponentially, cloud computing will become a strategic imperative”.

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Is the data in your CRM a ticking time bomb?

The maturing Customer Relationship Management (CRM) market is a desirable market for consumer data. However, over time, simply collecting this data gives organizations their first potential for a ticking time bomb. The CRM gets clogged up and polluted with dated and incomplete contact records. Decayed and dirty data in CRM systems and contact databases is costing businesses lots of money each year they do not clean it up, through penalties, brand damage and more. “Poor record keeping, poor security and a failure to comply with consumer requests are risks a business would be crazy to ignore,” says Ben Rossi, business and technology writer. “ The longer you ignore data quality, the worse it will get.”

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What Can ERP Do For Your Business?

In today’s fast-paced corporate environment, there are a lot of improbability due to several factors from competition and customers to global and local dealing. A business that cannot adapt quickly is not likely to survive in such settings. This is where a modern Enterprise Resource Planning (ERP) system can help substantially. ERP can help a business in the following ways:

  1. Better control over business operations
  2. Rationalized and simplified business processes
  3. Increased employee efficiency
  4. An integrated ecosystem
  5. Be future ready

With enhanced integration and workflow, businesses can be ready for challenges with better planning and control and the right ERP system.

 

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CRM Data is a Customer Satisfaction Goldmine

Customer Relationship Management (CRM) software has developed a bad rap in companies due to “waste” and “inefficiency”.

Gartner projects that through 2015, 85% of Fortune 500 companies will fail to utilize big data for competitive advantage. That’s because they feel gathering this data has caused concerns including: volume of data, dark data, duplicate data, and incorrect data. None of these obstacles come as a big surprise, but many large organizations lack the manpower to set time aside to work on these valuable information.

Yet companies who don’t rely on CRM are only seeing things one-sided. Granted, this work is time consuming, though your customers can suffer from poor data management when interacting with reps from your company. Such instances like service mistakes and unfulfilled request can hurt customer retention and referral.

CRM is about the customer-business relationship, and that means maintaining existing relationships as well as forming new ones. With the right strategy, CRM can help your company make the most out of the relationships you already have, using the data you already have, as well as creating new relationships with the help of the relationships your already have.

There are many tactics to go about data mining, entering, and up-keeping, and CRM, when done right, can keep customers satisfied for a very long time.

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The Workplace Benefits of a Cloud Based ERP

Flexibility is the name of the game in the business world today as the number of employees working from home continues to increase. The benefits of a cloud based ERP system are many and they work to alleviate cost issues and accommodate the growing number of teleworkers. Some of the most important benefits include the ability to access from any device (PC, Mac, tablet, etc.), less reliance on costly VPN and leased lines, web access using mobile devices, self-service for customers and suppliers via portals, elimination of the need for upgrades, enhanced security, and better internet connectivity.
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