Capital Region Medical Center Gains Greater Functionality with Infor

Capital Region Medical Center (CRMC) has selected Infor Cloudsuite Healthcare and Infor Cloverleaf Clinical Bridge to aide in increasing operational efficiencies and improving patient outcomes. With the implementation of a new electronic health records (EHR) system, the medical center, an affiliate of University of Missouri Health Care, needed a software platform to better integrate operational and clinical information from disparate systems. Infor was selected because of depth and breadth of functionality embedded in the platform. The Financial and Supply Chain Management functionality will support more strategic and accurate decision making for CRMC. Infor Clinical Bridge gives CRMC a proven, pre-built adaptor for connecting Infor business applications and key clinical systems throughout the many departments across the entire organization.

 

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Infor Asset Management Solution Selected by Genesee & Wyoming

Rail Freight and Logistics Leader Genesee & Wyoming (G&W) has selected Infor Enterprise Asset Management (EAM) in the Cloud as its global asset management software. G&W owns or leases 122 short line and regional freight railroads worldwide, and with Infor EAM once live, they will gain the support in both linear assets, such as railroad tracking, and rolling stock assets, such as locomotives and railcars. This will enable G&W to gain access to deeper, more timely insights, which will facilitate more tailored maintenance planning. “The cloud-based, mobile-enabled capabilities inherent within Infor EAM will allow us maximum visibility across all of our key assets, delivering greater precision in our planning for optimum service at the lowest cost,” comments Tim Shakerley, European Engineering and Safety Director of G&W’s Freightliner subsidiary.

 

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Crusaders Harness Power of the Cloud to Increase Fan Base

Since their partnership, New Zealand Super Rugby Team the Crusaders have seen significant increase in ticket sales for the 2017 season, a 10 percent surge thanks to Infor Customer Relationship Management (CRM) and campaign management software. The Crusaders are the world’s most successful non-international professional rugby team. With an ever-growing customer fan base of 120,000, the Crusaders face two key challenges – how to improve data management, and how to more efficiently and effectively communicate with current and future customers. The eight-month implementation enabled the Crusaders to leverage Infor CRM software to centralize customer data, analyze and better segment customers, delivering an overall improved customer experience.

Key results from the implementation include:

  • An ROI of 7.66 or $7.66 for every $1 invested (outperforming the target ROI of 6)
  • A reduction of 12% in spend on the 2017 season membership program
  • An increase of 10% in 2017 ticket sales

Warren Goddard, General Manager Commercial, The Crusaders, shares how they hace the competitive advantage by being able to engage with their fans in real time, and tailored for their unique customer experiences.

 

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Infor Announces New Financial APIs in its Infor OS Platform

Infor recently announced new application programming interfaces (APIs) for Infor CloudSuite Financials & Supply Management in the Infor ION API Gateway. These APIs can provide access to a variety of integration possibilities to mobile, cloud, web, and server-based applications for vertical industries which Infor serves. Well-designed open APIs provide the flexibility to be more agile, and help adapt to the changing needs of an organization, without compromising existing experiences. With the APIs now available as part of the Infor ION API Gateway, it can act as a key hub of the digital enterprise, providing access internally and externally to applicable web, mobile or server-based applications. This gateways aims to provide market-leading capabilities within finance and supply management, as well as serves as part of an end-to-end ecosystem of Infor and non-Infor solutions for the enterprise.

 

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Top 10 ERP Implementation Best Practices For Manufacturers

New Enterprise Resource Planning (ERP) systems get implemented and modified often because of constant business growth. When an ERP implementation starts with a clear business objective combined with insight, expertise, and knowledge of internal systems the probability of success exponentially increases. The following are ten ERP Implementation Best Practices on how to successfully implement an ERP system:

  1. Have clear business goals supported by project-based and operational analytics, metrics, and Key Performance Indicators (KPIs)?
  2. Benchmark current operations to get a baseline of performance to measure progress against.
  3. Rely on an organized stage-gate process that the project lead owns to keep customization requests to the implementation of scope.
  4. Consider hiring an experienced independent ERP consultant to add to your bench.
  5. Create, implement and track how communications and change management plans are working.
  6. Identify and reward the power users/super users who will be resources and trainers for the team.
  7. Celebrate team successes and explain how these wins will impact the company’s future.
  8. A project team may evolve but should never end.
  9. Avoid trying to “boil the ocean” when it comes to operations technology.
  10. Understand that Industrial Internet of Things (IIoT), Industry 4.0, and smart manufacturing adds another dimension of complexity that needs to be evaluated relative to business goals.

Just as every aspect of a manufacturing company contributes to customer satisfaction and delivering value, the truest indicator of a successful ERP system is that it provides stability and growth of the business for years to come.

 

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4 CRM Hacks Every Entrepreneur Should Be Using

When starting a business, entrepreneurs all have one thing in common – to give their customers the best product/service they can offer. Brands depend on personal relationships to turn leads into customers, and customers into long-term customers. Personalization comes from customer data – which usually means using a Customer Relationship Management (CRM) systems. As important as CRM is to a company, many businesses either stray away from such a complicated process, or in the case of budding businesses, often don’t know how to execute and leverage it properly.

Here are four tips to get more from CRM systems and turn it into a powerful weapon.

  1. Tell the software what to streamline.
  2. Make sales and marketing play nice.
  3. Use robots to make CRM adoption easy.

Most entrepreneurs know they need a CRM, but they use time, cost, and training as an excuse not to implement. When used correctly, a CRM system can go from an operational necessity into a competitive advantage.

 

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Infor Named A Leader in Nucleus Research Customer Relationship Management Value Matrix

Infor was recently named a Leader in the Nucleus Research Customer Relationship Management (CRM) Value Matrix. Vice president Rebecca Wettemann of Nucleus Research regarded that leaders in the CRM Value Matrix are augmenting functionality with more embedded analytics and artificial intelligence (AI), and are advancing in both desktop and mobile usability. Infor continues to incorporate to the Customer Experience (CX) Suite of applications with its usability and functionality, earning its place as a leader in the CRM Value Matrix. “Our vision is to empower sales and marketing professionals with the best and most effective tools on the market to help them connect, engage, and create valuable relationships with their customers,” said Jason Rushforth, vice president and general manager, Infor Customer Experience. “Infor is proud to once again be recognized by Nucleus Research for our continued efforts to innovate our products and support our customers.”

 

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How to Secure a User’s Lawson Report Writer Access

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Common Problem: User XXXXXX does not have update authority for folder XXXXX

This is an error you may run into when a user doesn’t have report writer permissions to add to a folder.

To resolve this, follow the example below:

 

This will take you to RW03.1 (you can also go directly to RW03.1 if you know the user class name)

 

Once you have the user class selected, set FC to A, add your users ID, set flags and press change. If list is full, press Page Down key.

Using Lawson and Big Data to Improve outcomes and reduce Employee Attrition

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During this 50 minute webinar, hear from Big Data experts how your Lawson (and other data) can be used to improve outcomes and reduce employee attrition. The webinar will cover other big data related topics as well and there will be industry examples to suit all audiences. Some of the topics covered include:

What is Big Data?
    + How does it differ from BI?
    + How does it apply to your Lawson data?
    + What is possible? Examples and use cases
    + How and where to begin?

 

Using Data Analytics To Drive Improvement Throughout Healthcare

For years, healthcare has been one of the most expensive industries in the United States. Experts are continuously searching cost-saving solutions, often involving technological integration. From cloud migrations to wearables – even Artificial Intelligence (AI), to lower costs today, organizations should start smaller and work their way up to such technology like AI. Employing technologies like data analytics that can quickly detect problem areas, create efficiencies, and save big. Healthcare organizations need analytics to help lower costs, optimize treatment plans, enhance service delivery, advance performance indicators, and streamline operational processes by providing real-time insights. A new generation of decision support tools, and working with clinical and operational systems, is required to provide point of decision insights to deliver cost-effective care paths.

 

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