MSCM Scheduler Crash

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MSCM uses a Quartz scheduler to bring transactions from Lawson into the MSCM database.  Sometimes on of these events will crash and cause the entire scheduler to crash.  If you notice that details are not making it into MSCM from Lawson, here are some troubleshooting steps:

  1. Check the mscm_server.log located at <WAS_HOME>\profiles\<appserver>\logs
  2. Search for the word “outbound” and start looking for error messages such as “AbortRecoveryException” around the outbound scheduler informational messages.
  3. If you see an aborted recovery, check the EVENT_HEADER and EVENT_DETAIL tables in your database for threads that may be hung (they might have a relatively old HH timestamp or create/last modified date)
  4. If you suspect any threads may be hung, one way to bypass them would be to se the RETRY_COUNT to 99 in the EVENT_HEADER and EVENT_DETAIL tables for that EVENT_HEADER_ID. Then restart MSCM and watch to see if your items start coming over into MSCM.

Infor Champions Speed and Style at Unleash

Infor will be attending HR Unleash Europe, a major event being held at the RAI in Amsterdam on October 23 & 24, 2018. With around 10,000 attendees, Infor will showcase its suite of Human Capital Management (HCM) solutions (Infor CloudSuite HCM, Talent Science and Workforce Management). With Infor’s collaboration with Triumph Motors, HR director Jonathan Parsons at Triumph will share with attendees about how Infor HCM has been helping their brand grow.  Graham Claydon, EMEA Sales Director, HCM Solutions, Infor, says of the HCM suite, “Infor’s Human Capital Management software replaces complex processes and workflows with intuitive, AI-infused solutions, designed specifically to empower HR professionals, expedite recruitment of the best talent, and nurture the right people to drive performance. Triumph Motorcycles is a fantastic example of how Infor HCM will be deployed to channel innovation, elevate the customer experience, and ensure that the internal brand is aligned with the external brand.”

 

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5 Fundamentals of a Foolproof CRM Strategy

Customer relationship management (CRM) has many benefits to it, including storing valuable customer information, a means of communication, and records/analyzes ways to increase productivity and sales. If you want to deliver five star customer service, take note of these 5 fundamentals to help you build a foolproof CRM strategy.

  1. Decide on Your Goals
  2. Onboard Your Employees
  3. Understand Your Buyer’s Journey
  4. Break Down Organizational Silos
  5. Implement Data Management Best Practices

It’s important to note that even after you implement your CRM strategy, be prepared for a change in course if roadblocks start showing up. CRM is a system that requires constant watch, but when it works successfully, you’ll see that it’s a great investment.

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Infor Announces New Collaboration with Itemize

Infor recently formed a strategic collaboration with Itemize Corp., a leading expense document data extraction provider based in New York City. Infor’s flexible and configurable travel and entertainment (T&E) expense management solution paired with Itemize’s monitoring policy compliance via improved data quality will greatly help customers with managing business expenses. Customers can manage employee-initiated expenses anywhere, thanks to mobile capabilities and cloud deployment. Whether an organization has one location, multinational locations, Infor Expense Management can help automate expense-related business processes with social collaboration tools, enforce policy compliance, cut administrative costs, and reduce the risk of accidental errors and intentional fraud.

 

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Infor Helps Albertsons Companies Modernize US Manufacturing Plants

Albertsons Companies recently implemented Infor CloudSuite Food & Beverage (M3) at the company’s Norwalk beverage plants. The grocery giant plans to roll out the solution across all its manufacturing plants in the US. After the Safeway merger in 2015, the company needed to replace a legacy system with a cloud-based solution that could be easily implemented across the new enterprise with little to no need for modifications.  Infor CloudSuite Food & Beverage helps businesses effectively manage complex industry challenges.  The CloudSuite will provide Albertsons Companies a standard solution to support milk, bread and grocery manufacturing plants, while also integrating with the technology the company had to support sales, production, finance and inventory operations.  Albertsons is already familiar with Infor’s quality service as they use Infor Workforce Management Time & Attendance, Lawson Financials and warehouse management system, and is also in process of implementing Infor software for product lifecycle management with Optiva.

 

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Infor Delivers Coleman AI Digital Assistant

Infor recently announced the general availability (GA) of its Infor Coleman Digital Assistant. Designed to help maximize human work potential, Infor Coleman Digital Assistant will enable natural language extensibility and accessibility of Infor CloudSuite. The Infor Coleman Digital Assistant is the first in a series of new products unveiled under the Coleman AI (Artificial Intelligence) umbrella. Of its many capabilities, it offers custom skill building, a voice user experience (UX) and navigation, and natural language processing (NLP) extensibility, all through advising, augmenting, automating, and conversing with the user. By the end of 2018, the Infor Coleman Digital Assistant will be able to integrate with Amazon Alexa for Business. This application will be available from product suites such as Infor CloudSuite Distribution (CSD), Infor CloudSuite Industrial, Infor CRM, Infor LN, Infor M3, Infor CloudSuite Financials & Supply Management (CSF/FSM), and Infor Global Human Resources (GHR).

At the 2018 Inforum in Washington DC, another Coleman AI product, Infor Coleman AI Platform, was unveiled. The Infor Coleman AI Platform is a machine learning platform that mines data and uses powerful machine learning to help improve processes such as inventory management, transportation routing, and predictive maintenance. The platform is specifically designed for non-technical, business users and is built upon a foundation of industry-specific data.

Coleman is named after inspiring physicist and mathematician, Katherine Coleman Johnson, whose trail-blazing work at NASA helped man land on the moon (Apollo 11 and 13).

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4 Things to Do if Your CRM Stalls Short of True ROI

Deciding on customer relationship management (CRM) for your company is a hurdle of it’s own. But it doesn’t stop after you choose and implement your new software. If you want to see a return on investment (ROI) you need to figure out what steps to take to leverage the true potential of your CRM. You must make sure your investment of time and money has been a valuable one.

Below are 4 ways to improve the value of your CRM solution to start seeing some ROI.

  1. Harness the marketing power of your CRM
  2. Leverage workflow automation and system integration tools
  3. Mine your data through reporting and analytics
  4. Understand how others are utilizing CRM

When investing in software solutions, you will see ROI so long as you understand how to leverage and get the most out of your chosen platforms.

 

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How Will Technology Change The Healthcare Game?

Technology has the potential not only to improve healthcare, but save the industry money. Rajaie Batniji, Co-founder and Chief Health Officer, Collective Health, says the way to do this is by aligning the incentives right and enabling better outcomes. Technology allows us to move to an ‘employer-driven’ healthcare system where employers can decide best in-class solutions, measure what works, and create novel designs around medical networks and communications. Technology can also enable better outcomes. At Batniji’s Collective Health, we can see extreme care guidance in the form of technology paired with the human touch. “The combination of machine learning-based data analysis, care advocacy, and better user experiences—via modern mobile and web tools—can help guide patients to the right care, at the right time,” says Batniji. This smarter use of healthcare not only gets people the treatments they need, but it also reduces costs.

 

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With Einstein Voice, conversational CRM is about to go mainstream

Customer relationship management (CRM) industry analyst Brent Leary shared his thoughts on the revolutionary product called Einstein Voice, an artificial intelligence (AI) voice assistant created by Salesforce. While AI and voice controls/assistants are a popular interest to consumers, enterprises have yet to fully grasp the idea. In CRM, only a small number of businesses have dipped their feet in small amounts of virtual assistance for customers. Companies like Tact, Zoho, and Oracle have applied some sort of virtual assistant that are able to answer crm-data specific questions, general google-searchable questions, and basic “voice control” commands. But a majority of CRM vendors have stated that voice controls weren’t a priority. With Salesforce’s announcement of Einstein Voice Assistant, this new technology has taken AI and CRM’s relationship to the next level.

The preliminary details shared by Salesforce are that Einstein Voice Assistant will allow users to:

  • Talk to Salesforce on any device.
  • Conversationally update Salesforce
  • Get personalized daily briefings
  • Explore Salesforce dashboards
  • Build-Your-Own Voice Bots that are “connected to Salesforce CRM data and integrated with smart speakers.

More details on Einstein Voice will be shared at the Dreamforce Technology conference.

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Infor Acquires Vivonet

Infor recently acquired Vivonet, Inc., an industry leader in cloud-based hospitality solutions. “Vivonet’s specialized applications are highly complementary to Infor, creating a more comprehensive suite for customers, and expanding our marketing opportunity into three new food service micro-verticals,” says Infor CEO Charles Phillips. Infor is already one of the world’s largest hospitality software providers, with some of the largest hotel brands, casinos and resorts around the world under their brand. Infor Hospitality solutions include robust capabilities for property management, revenue management, asset and incident management, analytics, and artificial intelligence. These key functionalities will be extended with POS from Vivonet.

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