How Will Technology Change The Healthcare Game?

Technology has the potential not only to improve healthcare, but save the industry money. Rajaie Batniji, Co-founder and Chief Health Officer, Collective Health, says the way to do this is by aligning the incentives right and enabling better outcomes. Technology allows us to move to an ‘employer-driven’ healthcare system where employers can decide best in-class solutions, measure what works, and create novel designs around medical networks and communications. Technology can also enable better outcomes. At Batniji’s Collective Health, we can see extreme care guidance in the form of technology paired with the human touch. “The combination of machine learning-based data analysis, care advocacy, and better user experiences—via modern mobile and web tools—can help guide patients to the right care, at the right time,” says Batniji. This smarter use of healthcare not only gets people the treatments they need, but it also reduces costs.

 

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With Einstein Voice, conversational CRM is about to go mainstream

Customer relationship management (CRM) industry analyst Brent Leary shared his thoughts on the revolutionary product called Einstein Voice, an artificial intelligence (AI) voice assistant created by Salesforce. While AI and voice controls/assistants are a popular interest to consumers, enterprises have yet to fully grasp the idea. In CRM, only a small number of businesses have dipped their feet in small amounts of virtual assistance for customers. Companies like Tact, Zoho, and Oracle have applied some sort of virtual assistant that are able to answer crm-data specific questions, general google-searchable questions, and basic “voice control” commands. But a majority of CRM vendors have stated that voice controls weren’t a priority. With Salesforce’s announcement of Einstein Voice Assistant, this new technology has taken AI and CRM’s relationship to the next level.

The preliminary details shared by Salesforce are that Einstein Voice Assistant will allow users to:

  • Talk to Salesforce on any device.
  • Conversationally update Salesforce
  • Get personalized daily briefings
  • Explore Salesforce dashboards
  • Build-Your-Own Voice Bots that are “connected to Salesforce CRM data and integrated with smart speakers.

More details on Einstein Voice will be shared at the Dreamforce Technology conference.

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Infor Acquires Vivonet

Infor recently acquired Vivonet, Inc., an industry leader in cloud-based hospitality solutions. “Vivonet’s specialized applications are highly complementary to Infor, creating a more comprehensive suite for customers, and expanding our marketing opportunity into three new food service micro-verticals,” says Infor CEO Charles Phillips. Infor is already one of the world’s largest hospitality software providers, with some of the largest hotel brands, casinos and resorts around the world under their brand. Infor Hospitality solutions include robust capabilities for property management, revenue management, asset and incident management, analytics, and artificial intelligence. These key functionalities will be extended with POS from Vivonet.

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4 Benefits of CRM for Business

Communication has been influenced by such technological advances like social media, and whether or not we participate in any social networks, we see it everywhere – in the news, stores, workplace, etc. As a customer, social media helps you communicate with other customers and store management, thus making your experiences better. As a business, we must leverage this process and use technological advances like social media and convert sales as well as build relationships, having the need for businesses to implement customer relationship management (CRM) programs. Social media plays a crucial role in a customer’s decision making process, and this medium could generate good leads. Insights gained from CRM will help market your services or products more effectively. Below are some benefits of CRM for businesses:

  1. Business Growth
  2. Get Customer Insights
  3. Loyal Customer Base
  4. Customer Retention

Simply put, if you know how to target your customers, your business will grow better.

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Replacing Your ERP? Criteria to Consider

Growth the greatest challenge in businesses. This is especially true regarding having the right enterprise resource planning (ERP) system to manage your organizations daily operations. It’s important to have an ERP system that not only works, but grows with your company. Workarounds may seem like good short term solutions, but in the end it would make things more difficult to progress. If your current ERP system is looking out of date, maybe it’s time for an upgrade. It is critical to take a fresh new look at your selection criteria when replacing your current system, as the needs of your company today has changed since the last time you picked out an ERP system. When considering changing your ERP systems, here are some critical factors to consider:

  • Functionality And Ease Of Use
  • Support
  • Total Cost Of Ownership
  • Continued Success

Replacing your legacy ERP system can be a time-consuming nightmare, but it’s worth the investment. By going through the selection process with a clear plan to the changes you need, the features you’d like to keep, and the best options for your company, you’ll be well on your way to take your business to the next level.

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Lees of Scotland Hits Sweet Spot with Infor

Lees of Scotland, a manufacturer of confectionery and meringue products, has deployed Infor ERP to maximize capacity and modernize processes. Lees has been a long-time user of Infor ERP and recently upgraded its previous version of the software as part of a value engineering project. The application, deployed by Infor partner Indigo Software, is supposed to maximize capacity on the company’s nine production lines. “Automating core process is imperative in reducing costs, boosting productivity and minimizing risk,” says CEO Darren Baxter at Indigo Software.  “Infor ERP allows access to business insights from across the entire organization in a user friendly format to enable the right decisions to be made in order to maximize business performance.”

 

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Jordan’s Arab Medical Center Selects Infor to Digitally Transform the Patient Experience

Infor has partnered with Arab Medical Center (AMC), a leading referral hospital for patients in the Middle East and internationally, and has selected Infor CloudSuite Financials & Supply Management and Infor Enterprise Asset Management (EAM) to optimize business efficiency and improve patient care. AMC provides special care to its patients via the Patient Services Office and the Public International Relations Departments. Infor CloudSuite Financials & Supply Management’s cloud-based suite, coupled with modern financial functionality, will help AMC gain greater visibility into supplies and effectively manage and distribute inventory as orders are automated and tracked in real time. Jonathan Wood, general manager, IMEA, Infor, says of the partnership, “In a time when the healthcare sector is consistently expected to deliver in the areas of innovation and quality, patients’ needs must always to be at the center of healthcare providers’ strategies.” The implementation is expected to go live in December 2018.

 

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8 Reasons ERP Projects Fail in Distribution

As great a system enterprise resource planning (ERP) is, many people still focus on the ‘horrors’ and ‘risks’ and overlook the benefits. ERP failures happen for a number of reasons, though they are almost always preventable. It’s just a matter of anticipating and planning how to prevent such problems. Some of the most common ERP implementation pitfalls include:

  1. It’s the Wrong Solution
  2. Lack of Executive Sponsorship
  3. No Internal Evangelists
  4. Wrong Partner
  5. Scope Creep
  6. Unrealistic Expectations
  7. Poor Communication
  8. Trying to Recreate the Old System with New Technology

Communication and selecting the right implementation partner are very important. When organizations understand the possibilities of a new ERP system and all the benefits that come with it, they’ll know it’s a worthy investment.

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How Artificial Intelligence Is Changing ERP

Since Artificial Intelligence (AI) was introduced more than 60 years ago, it’s become more utilized in today’s business efficiency and productivity. AI can be applied through inventory control, logistics, and personal assistance to name a few. Here are just a few departments in an organization that AI is changing a company’s enterprise resource planning (ERP).

  1. Warehouse Management
  2. Financial Management
  3. Customer Service
  4. Human Resources
  5. Sales Automation

There are great benefits in applying AI to ERP systems, though with still some risks to overcome. Additonally, the infrastructure behind AI is always evolving to meet the conditions of today’s technological and competitive business world. But there is no doubt AI and ERP integration will continue to work together to increase business efficiency.

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Six CRM best practices for sales managers

Chris Peterson, President of Vector Firm, stated that “if there is one thing all sales people can agree upon, it’s that most companies have a poor Customer Relationship Management (CRM) process.” The root of this problem can be fixed by the sales managers. While helping security companies improve their sales and digital marketing performance, Peterson has shared some best practices to help companies fully utilize a CRM system.

  1. Don’t expect a CRM system to solve your sales problems
  2. Become the champion user
  3. Remember what CRM stands for
  4. Commit 100 percent or 0 percent to integration
  5. Get in the field
  6. Use the CRM system to facilitate personal discussions

CRM, when used right, will see an increase in both sales and customer satisfaction.

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