5 Ways Integrating CRM with Marketing Automation Will Help You Boost Sales and Grow Your Business

For businesses, customer relationship management (CRM) is a system of archiving and organizing customer data to make it accessible, and to increase customer satisfaction. Most marketers understand that marketing automation is a way of making marketing tasks easier and more effective. Adding CRM to marketing automation results in a powerful combination. Here are 5 benefits to integrating CRM with marketing automation.

  1. You’ll enhance lead nurturing
  2. You’ll increase business intelligence
  3. You can more effectively prioritize your leads
  4. You’ll shorten the sales cycle
  5. You’ll more effectively measure results for continual improvement

Merging a robust CRM software with state-of-the-art marketing automation can be a game changer for your business, many seeing a positive return on investment with in the first year.

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How to perform a cyclic update for BSI TaxFactory 10

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  1. Download the client package for Windows. 
    1. Log into your MyBSI account
    2. Navigate to Product Maintenance
    3. Select your product
    4. Cyclic Bulletins
    5. Select your bulletin
    6. Click on your TF10 Client Package

  1. Download the Server Package. 
    1. From the Cyclic bulletins screen, select the appropriate server download for your server configuration
  1. Download the Cyclic Data File. 
    1. From the Cyclic bulletins screen, click Cyclic Data File
  1. Uncompress/Unzip the client software. 
  2. Install the client software.



Password can be fund under the Bulletin Information link

Skip any environments that are not installed

  1. Uncompress/Unzip the server software.


Password can be fund under the Bulletin Information link

  1. Transfer/move/copy the server software to your payroll system location.  (on Windows this location is C:/Windows/System32)
  2. Apply the Cyclic Data. 
    1. Log into the new cyclic URL (eTF10x, where x is the new bulletin letter)
    2. Select your dataset
    3. Go to System Tools
    4. Under Maintenance Tools, select Manual Update
    1. Browse for the data package you downloaded earlier
    2. Click Process



Cyclic bulletin is updated

  1. Verify BSI in Lawson
    1. Log into LID
    2. Navigate to lapm <pdl> prtf
    3. Click Refresh Ver
    4. Click the appropriate test buttons

Batch Error

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When Lawson batch jobs are not running, they return the following error:

——————————————————————————–

User: lawson Job: C Queue: **********

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BEGIN: Job Submitted: Wed Dec 6 11:30:01 2017

Step 1: CU201 Started. . . . . .: Wed Dec 6 11:30:01 2017

Token Command. . . . . .: D:\lsfprod\law\prod\obj\CU201.gnt

Executable Command . . .: D:\COBOL\bin64\run.exe D:\lsfprod\law\prod\obj\CU201.gnt prod NT00000002 C 1 Process ID . . . . . . .: 11996

Running as Account . . .: \lawson

Program Messages:

Load error : file ‘lacobrts.dll’

error code: 173, pc=0, call=1, seg=0

173 Called program file not found in drive/directory

Elapsed Time . . . . . .: 00:00:00

ERROR: Stopped On Exit 32. Elapsed Time: 00:00:01

END: Job Ended: Wed Dec 6 11:30:02 2017 

The error message from the job log indicated a problem with lacobrts.dll.  The actual problem was related to the local security policy.  This error was resolved by reviewing the setup for the lawbatch id.  The LSF system in this example had a secured ldapbind.  The domain lawbatch id should be added to the Local Security Policy under User Rights Assignment for “Log on as a batch job” and “Allow log on locally.”

Attitude Hotels Combines Sunshine and the Cloud with Infor

Recently, the Mauritian Group of Hotels Attitude deployed Infor CloudSuite Hospitality and Infor SunSystems as part of a strategy to standardize operations and improve customer experience. Moving to the cloud allowed Attitude to reduce operational times and costs, as well as access customer and property data with the Infor SunSystems business intelligence. “Opening up data for business intelligence exploration is a fast track to dramatically improving the customer experience,” said Wolfgang Emperger, vice president of Infor Hospitality, EMEA. “Not only are operations improved and costs reduced, but most importantly, operators such as Attitude can start to look at the data that has been hidden away in systems for years. This is data directly related to the customer experience and reveals vital new insights for developing new offerings that will help drive growth.”

 

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MSCM Data Migration

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If you are upgrading MSCM and need to test against production data, you may want to have multiple testing passes.  This article will help you to refresh your MSCM database, even if the versions differ.  (The MSCM install procedure updates the database for you when an older version is found).

Uninstall MSCM

  1. Log into the server as Lawson (or as the install user)
  2. Open a command prompt as administrator
  3. Navigate to <installdir>/config
  4. Run the following commands
    1. uninstallmscm
    2. undeploymscm
    3. Verify services as prompted
  5. Verify that the MSCM application has been removed from WebSphere

Restore Database

  • Overwrite the destination database with the desired data set

Re-install MSCM

  1. Log into the server as Lawson (or as the install user)
  2. Open a command prompt as administrator
  3. Navigate to <installdir>/config
  4. Run the following commands
    1. webspheregraft
    2. installschedulertableprefix
    3. installmscm
    4. deploy
    5. Verify services as prompted
  5. Start the mscm application in WebSphere

IP Designer Series – User Action Node

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The User Action Node is typically used for Approval Flows. It is uses with the IPA inbasket to allow users to take action on items as part of an automated process.

Select the task associated with the user action (this must be configured in IPA Rich Client prior to creating your user action node).

Configure actions associated with this task (such as “Approve” or “Reject”)

Decide when the action should proceed

Configure the timeout settings

Configure the notification settings

Configure the displays for various platforms

Decide if/how reminders will be handled

IP Designer Series – SQL Transaction Node

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The SQL Transaction node can be used to run T-SQL in any SQL database.

Connection information

  • Either select the configuration name that contains your JDBC connection information
  • Or select Override Connection and provide the override information

You can click “Build” to use the wizard to build your transaction, or you can write it out manually in the Activity Information field.

Missing Service

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We just added a new productline to our environment.  When I go into Employee Self-Service, I get an error message saying, “Error retrieving user profile information.  Contact your system administrator for assistance.”  How can we correct this?

This can happen when the services for the productline were not added to the system.  The service can be added by going to %GENDIR%\install\agents.  For example, D:\lawprod\gen\install\agents.  The directory contains a number of xml files used for different services. In this case, copy the EMPLOYEE.xml file to PROD_Employee.xml.  Edit the file and include the productline in the id attribute.  Once the file has been changed, save it and load it into ssoconfig using:

ssoconfig -l password PROD_Employee.xml

After the file has been loaded, the new service should appear in security administrator.

You can then add the appropriate company and employee number for the user that was getting the error.

Technology from “Harry Potter” Movies Brings Magic of Brain into Focus

The Harry Potter film franchise is a household name for it’s wonderful story and impeccable magic. Now, it has recently been a central focus for science and technology (but don’t tell your kids that they’re watching something educational! Let’s keep it magical.) According to Tyler Ard, a neuroscientist in Arthur Toga’s lab at the University of Southern California in Los Angeles, states that the same techniques that generate images of smoke, clouds, and fantastic beasts in the Harry Potter movies can render neurons and brain structures in fine-grained detail. The massive amount of data gathered from these techniques makes them perfect for generating brain scans. Ard’s team combined their visualization software with virtual reality to allow scientists to further explore the brain in three dimension, even performing virtual brain dissections. Ard and his colleagues developed code that enables them to easily enter data into the software. They plan to make the code available to other researchers in the coming year.

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Locking Down External EMSS

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Many of our clients would like to lock down their external websites to EMSS only, because it is a security risk to allow super users to access HR & Financials from the web. The official word is that this cannot be done in Lawson. However, Nogalis has devised a method to remove the search box and all but the desired bookmarks from the external Lawson website. (See a sample below.) If you would like to have this done at your organization, please contact us today!

Internal Lawson Site

External Lawson Site