How emerging technologies are changing the retail shopping experience

It’s an exciting time in the retail space with emerging technologies such as artificial intelligence (AI), chatbots, virtual reality (VR) and augmented reality (AR). With these possibilities, the retail experience has dramatically changed its standards. New retail technologies are providing customers with what they have been longing for – relevant products, informed and fast customer service, and the ability to experience products before they arrive on their doorsteps. Some tips to consider when considering trying out new retail technologies include:

  • Don’t wait to innovate
  • Using AI to boost retail efficiency
  • Supporting better customer service with chatbots
  • Bringing experiences to customers with AR/VR
  • Start your modern retail journey today

One last tip to stay ahead of the curve and avoid debt is to allow enough time and attention on how you deploy and keep up with new technologies.

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Running MSCM Install Scripts

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Sometimes the install wizard for MSCM installs and updates doesn’t work quite the way you would hope.  In many cases, I have found that I needed to uninstall MSCM, run through the wizard without actually installing, and run the scripts manually so I can trap and fix errors.

All of these scripts are located at the MSCM install directory, in the cofig folder.

Here are the scripts that you would run in order to uninstall your current version of MSCM:

  1. uninstallmscm
  2. undeploymscm

If you are trying to install a new version, run the wizards to unpack the installer and generate the configuration files.  Then, run the install scripts in the following order:

  1. webspheregraft
  2. deploy
  3. installschedulertableprefix
  4. installmscm
  5. deploywithdb

Follow the instructions with each script, because in some cases, you will need to stop the application server and in some cases you will need to start it.

Higher Education Learns The New ABCs Of Advanced Technology

Higher education is a great opportunity for anyone able to attend, but it’s not just the classes that are difficult, but the lifestyle of attending a traditional campus. Finding ways to squeeze in classes on top of your working schedule, the commute, the parking (especially), and the time it demands from your days. Take parking, for example. Any commuting student who has ever driven onto a busy college campus risks being late to class because of the frustrating task of finding a a parking space. But with new technology, attending classes are easier. With online courses, school apps, and even parking space maps, higher education is more attainable than ever. Other technologies like Artificial intelligence, Blockchain, and Cloud Computing also help busy students with their studies. With the varying lifestyles people have and the different ages of students in higher education, making learning accessible to non-traditional students is attainable through today’s technology.

 

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Where is CRM Headed in 2019?

Customer relationship management (CRM) has dramatically evolved in recent years. It seems that we have found the tool to attract and retain customers, but still need to perfect our skills to use the tool effectively. CRM is not just about making sales, but real and effective engagement and creating deep relationships with current and potential customers. With such a value proposition, return on investment, and changers being made every day, CRM is sure to be even hotter in the coming years. In 2019 and beyond, CRM is predicted to be a a fragmenting market, powered by automation and artificial intelligence, more collaborative, and seamlessly social. CRM is effective by how you make customer experiences happen. If your company has yet to invest in CRM, 2019 is the time to get on board or be left behind.

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MSCM Scheduler Crash

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MSCM uses a Quartz scheduler to bring transactions from Lawson into the MSCM database.  Sometimes on of these events will crash and cause the entire scheduler to crash.  If you notice that details are not making it into MSCM from Lawson, here are some troubleshooting steps:

  1. Check the mscm_server.log located at <WAS_HOME>\profiles\<appserver>\logs
  2. Search for the word “outbound” and start looking for error messages such as “AbortRecoveryException” around the outbound scheduler informational messages.
  3. If you see an aborted recovery, check the EVENT_HEADER and EVENT_DETAIL tables in your database for threads that may be hung (they might have a relatively old HH timestamp or create/last modified date)
  4. If you suspect any threads may be hung, one way to bypass them would be to se the RETRY_COUNT to 99 in the EVENT_HEADER and EVENT_DETAIL tables for that EVENT_HEADER_ID. Then restart MSCM and watch to see if your items start coming over into MSCM.

Infor Champions Speed and Style at Unleash

Infor will be attending HR Unleash Europe, a major event being held at the RAI in Amsterdam on October 23 & 24, 2018. With around 10,000 attendees, Infor will showcase its suite of Human Capital Management (HCM) solutions (Infor CloudSuite HCM, Talent Science and Workforce Management). With Infor’s collaboration with Triumph Motors, HR director Jonathan Parsons at Triumph will share with attendees about how Infor HCM has been helping their brand grow.  Graham Claydon, EMEA Sales Director, HCM Solutions, Infor, says of the HCM suite, “Infor’s Human Capital Management software replaces complex processes and workflows with intuitive, AI-infused solutions, designed specifically to empower HR professionals, expedite recruitment of the best talent, and nurture the right people to drive performance. Triumph Motorcycles is a fantastic example of how Infor HCM will be deployed to channel innovation, elevate the customer experience, and ensure that the internal brand is aligned with the external brand.”

 

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5 Fundamentals of a Foolproof CRM Strategy

Customer relationship management (CRM) has many benefits to it, including storing valuable customer information, a means of communication, and records/analyzes ways to increase productivity and sales. If you want to deliver five star customer service, take note of these 5 fundamentals to help you build a foolproof CRM strategy.

  1. Decide on Your Goals
  2. Onboard Your Employees
  3. Understand Your Buyer’s Journey
  4. Break Down Organizational Silos
  5. Implement Data Management Best Practices

It’s important to note that even after you implement your CRM strategy, be prepared for a change in course if roadblocks start showing up. CRM is a system that requires constant watch, but when it works successfully, you’ll see that it’s a great investment.

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Infor Announces New Collaboration with Itemize

Infor recently formed a strategic collaboration with Itemize Corp., a leading expense document data extraction provider based in New York City. Infor’s flexible and configurable travel and entertainment (T&E) expense management solution paired with Itemize’s monitoring policy compliance via improved data quality will greatly help customers with managing business expenses. Customers can manage employee-initiated expenses anywhere, thanks to mobile capabilities and cloud deployment. Whether an organization has one location, multinational locations, Infor Expense Management can help automate expense-related business processes with social collaboration tools, enforce policy compliance, cut administrative costs, and reduce the risk of accidental errors and intentional fraud.

 

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Infor Helps Albertsons Companies Modernize US Manufacturing Plants

Albertsons Companies recently implemented Infor CloudSuite Food & Beverage (M3) at the company’s Norwalk beverage plants. The grocery giant plans to roll out the solution across all its manufacturing plants in the US. After the Safeway merger in 2015, the company needed to replace a legacy system with a cloud-based solution that could be easily implemented across the new enterprise with little to no need for modifications.  Infor CloudSuite Food & Beverage helps businesses effectively manage complex industry challenges.  The CloudSuite will provide Albertsons Companies a standard solution to support milk, bread and grocery manufacturing plants, while also integrating with the technology the company had to support sales, production, finance and inventory operations.  Albertsons is already familiar with Infor’s quality service as they use Infor Workforce Management Time & Attendance, Lawson Financials and warehouse management system, and is also in process of implementing Infor software for product lifecycle management with Optiva.

 

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Infor Delivers Coleman AI Digital Assistant

Infor recently announced the general availability (GA) of its Infor Coleman Digital Assistant. Designed to help maximize human work potential, Infor Coleman Digital Assistant will enable natural language extensibility and accessibility of Infor CloudSuite. The Infor Coleman Digital Assistant is the first in a series of new products unveiled under the Coleman AI (Artificial Intelligence) umbrella. Of its many capabilities, it offers custom skill building, a voice user experience (UX) and navigation, and natural language processing (NLP) extensibility, all through advising, augmenting, automating, and conversing with the user. By the end of 2018, the Infor Coleman Digital Assistant will be able to integrate with Amazon Alexa for Business. This application will be available from product suites such as Infor CloudSuite Distribution (CSD), Infor CloudSuite Industrial, Infor CRM, Infor LN, Infor M3, Infor CloudSuite Financials & Supply Management (CSF/FSM), and Infor Global Human Resources (GHR).

At the 2018 Inforum in Washington DC, another Coleman AI product, Infor Coleman AI Platform, was unveiled. The Infor Coleman AI Platform is a machine learning platform that mines data and uses powerful machine learning to help improve processes such as inventory management, transportation routing, and predictive maintenance. The platform is specifically designed for non-technical, business users and is built upon a foundation of industry-specific data.

Coleman is named after inspiring physicist and mathematician, Katherine Coleman Johnson, whose trail-blazing work at NASA helped man land on the moon (Apollo 11 and 13).

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