Infor Announces New Collaboration with Itemize

Infor recently formed a strategic collaboration with Itemize Corp., a leading expense document data extraction provider based in New York City. Infor’s flexible and configurable travel and entertainment (T&E) expense management solution paired with Itemize’s monitoring policy compliance via improved data quality will greatly help customers with managing business expenses. Customers can manage employee-initiated expenses anywhere, thanks to mobile capabilities and cloud deployment. Whether an organization has one location, multinational locations, Infor Expense Management can help automate expense-related business processes with social collaboration tools, enforce policy compliance, cut administrative costs, and reduce the risk of accidental errors and intentional fraud.

 

For Full Article, Click Here

Infor Helps Albertsons Companies Modernize US Manufacturing Plants

Albertsons Companies recently implemented Infor CloudSuite Food & Beverage (M3) at the company’s Norwalk beverage plants. The grocery giant plans to roll out the solution across all its manufacturing plants in the US. After the Safeway merger in 2015, the company needed to replace a legacy system with a cloud-based solution that could be easily implemented across the new enterprise with little to no need for modifications.  Infor CloudSuite Food & Beverage helps businesses effectively manage complex industry challenges.  The CloudSuite will provide Albertsons Companies a standard solution to support milk, bread and grocery manufacturing plants, while also integrating with the technology the company had to support sales, production, finance and inventory operations.  Albertsons is already familiar with Infor’s quality service as they use Infor Workforce Management Time & Attendance, Lawson Financials and warehouse management system, and is also in process of implementing Infor software for product lifecycle management with Optiva.

 

For Full Article, Click Here

Infor Delivers Coleman AI Digital Assistant

Infor recently announced the general availability (GA) of its Infor Coleman Digital Assistant. Designed to help maximize human work potential, Infor Coleman Digital Assistant will enable natural language extensibility and accessibility of Infor CloudSuite. The Infor Coleman Digital Assistant is the first in a series of new products unveiled under the Coleman AI (Artificial Intelligence) umbrella. Of its many capabilities, it offers custom skill building, a voice user experience (UX) and navigation, and natural language processing (NLP) extensibility, all through advising, augmenting, automating, and conversing with the user. By the end of 2018, the Infor Coleman Digital Assistant will be able to integrate with Amazon Alexa for Business. This application will be available from product suites such as Infor CloudSuite Distribution (CSD), Infor CloudSuite Industrial, Infor CRM, Infor LN, Infor M3, Infor CloudSuite Financials & Supply Management (CSF/FSM), and Infor Global Human Resources (GHR).

At the 2018 Inforum in Washington DC, another Coleman AI product, Infor Coleman AI Platform, was unveiled. The Infor Coleman AI Platform is a machine learning platform that mines data and uses powerful machine learning to help improve processes such as inventory management, transportation routing, and predictive maintenance. The platform is specifically designed for non-technical, business users and is built upon a foundation of industry-specific data.

Coleman is named after inspiring physicist and mathematician, Katherine Coleman Johnson, whose trail-blazing work at NASA helped man land on the moon (Apollo 11 and 13).

For Full Article, Click Here

4 Things to Do if Your CRM Stalls Short of True ROI

Deciding on customer relationship management (CRM) for your company is a hurdle of it’s own. But it doesn’t stop after you choose and implement your new software. If you want to see a return on investment (ROI) you need to figure out what steps to take to leverage the true potential of your CRM. You must make sure your investment of time and money has been a valuable one.

Below are 4 ways to improve the value of your CRM solution to start seeing some ROI.

  1. Harness the marketing power of your CRM
  2. Leverage workflow automation and system integration tools
  3. Mine your data through reporting and analytics
  4. Understand how others are utilizing CRM

When investing in software solutions, you will see ROI so long as you understand how to leverage and get the most out of your chosen platforms.

 

For Full Article, Click Here

How Will Technology Change The Healthcare Game?

Technology has the potential not only to improve healthcare, but save the industry money. Rajaie Batniji, Co-founder and Chief Health Officer, Collective Health, says the way to do this is by aligning the incentives right and enabling better outcomes. Technology allows us to move to an ‘employer-driven’ healthcare system where employers can decide best in-class solutions, measure what works, and create novel designs around medical networks and communications. Technology can also enable better outcomes. At Batniji’s Collective Health, we can see extreme care guidance in the form of technology paired with the human touch. “The combination of machine learning-based data analysis, care advocacy, and better user experiences—via modern mobile and web tools—can help guide patients to the right care, at the right time,” says Batniji. This smarter use of healthcare not only gets people the treatments they need, but it also reduces costs.

 

For Full Article, Click Here

With Einstein Voice, conversational CRM is about to go mainstream

Customer relationship management (CRM) industry analyst Brent Leary shared his thoughts on the revolutionary product called Einstein Voice, an artificial intelligence (AI) voice assistant created by Salesforce. While AI and voice controls/assistants are a popular interest to consumers, enterprises have yet to fully grasp the idea. In CRM, only a small number of businesses have dipped their feet in small amounts of virtual assistance for customers. Companies like Tact, Zoho, and Oracle have applied some sort of virtual assistant that are able to answer crm-data specific questions, general google-searchable questions, and basic “voice control” commands. But a majority of CRM vendors have stated that voice controls weren’t a priority. With Salesforce’s announcement of Einstein Voice Assistant, this new technology has taken AI and CRM’s relationship to the next level.

The preliminary details shared by Salesforce are that Einstein Voice Assistant will allow users to:

  • Talk to Salesforce on any device.
  • Conversationally update Salesforce
  • Get personalized daily briefings
  • Explore Salesforce dashboards
  • Build-Your-Own Voice Bots that are “connected to Salesforce CRM data and integrated with smart speakers.

More details on Einstein Voice will be shared at the Dreamforce Technology conference.

For Full Article, Click Here

Infor Acquires Vivonet

Infor recently acquired Vivonet, Inc., an industry leader in cloud-based hospitality solutions. “Vivonet’s specialized applications are highly complementary to Infor, creating a more comprehensive suite for customers, and expanding our marketing opportunity into three new food service micro-verticals,” says Infor CEO Charles Phillips. Infor is already one of the world’s largest hospitality software providers, with some of the largest hotel brands, casinos and resorts around the world under their brand. Infor Hospitality solutions include robust capabilities for property management, revenue management, asset and incident management, analytics, and artificial intelligence. These key functionalities will be extended with POS from Vivonet.

For Full Article, Click Here

4 Benefits of CRM for Business

Communication has been influenced by such technological advances like social media, and whether or not we participate in any social networks, we see it everywhere – in the news, stores, workplace, etc. As a customer, social media helps you communicate with other customers and store management, thus making your experiences better. As a business, we must leverage this process and use technological advances like social media and convert sales as well as build relationships, having the need for businesses to implement customer relationship management (CRM) programs. Social media plays a crucial role in a customer’s decision making process, and this medium could generate good leads. Insights gained from CRM will help market your services or products more effectively. Below are some benefits of CRM for businesses:

  1. Business Growth
  2. Get Customer Insights
  3. Loyal Customer Base
  4. Customer Retention

Simply put, if you know how to target your customers, your business will grow better.

For Full Article, Click Here

Replacing Your ERP? Criteria to Consider

Growth the greatest challenge in businesses. This is especially true regarding having the right enterprise resource planning (ERP) system to manage your organizations daily operations. It’s important to have an ERP system that not only works, but grows with your company. Workarounds may seem like good short term solutions, but in the end it would make things more difficult to progress. If your current ERP system is looking out of date, maybe it’s time for an upgrade. It is critical to take a fresh new look at your selection criteria when replacing your current system, as the needs of your company today has changed since the last time you picked out an ERP system. When considering changing your ERP systems, here are some critical factors to consider:

  • Functionality And Ease Of Use
  • Support
  • Total Cost Of Ownership
  • Continued Success

Replacing your legacy ERP system can be a time-consuming nightmare, but it’s worth the investment. By going through the selection process with a clear plan to the changes you need, the features you’d like to keep, and the best options for your company, you’ll be well on your way to take your business to the next level.

For Full Article, Click Here

Lees of Scotland Hits Sweet Spot with Infor

Lees of Scotland, a manufacturer of confectionery and meringue products, has deployed Infor ERP to maximize capacity and modernize processes. Lees has been a long-time user of Infor ERP and recently upgraded its previous version of the software as part of a value engineering project. The application, deployed by Infor partner Indigo Software, is supposed to maximize capacity on the company’s nine production lines. “Automating core process is imperative in reducing costs, boosting productivity and minimizing risk,” says CEO Darren Baxter at Indigo Software.  “Infor ERP allows access to business insights from across the entire organization in a user friendly format to enable the right decisions to be made in order to maximize business performance.”

 

For Full Article, Click Here