Infor Delivers Comprehensive Suite of Solutions for Corporate Treasury and Finance

Infor recently announced the availability of both Infor Treasury Management and Infor Advanced Treasury Management – two comprehensive product suites designed for organizations to address complex financial challenges by empowering forward-thinking teams to optimize key capabilities for cash and risk management, payments, and working capital strategies. Infor Treasury Management has three core modules, while the Advanced Treasury version includes a fourth:

  • Cash and Liquidity – provides CFOs and treasurers with the visibility and reporting they need to optimize their cash, control bank accounts, and manage liquidity.
  • Transaction Lifecycle Management – enables users to manage and track debt and investments and is integrated with Infor’s cash management, payables, and global ledger to ensure straight-through processing.
  • Payments –  offers global, multi-bank payment solutions. Users can support corporate payment and disbursement workflows, including payment factories and payments-on-behalf-of (POBO).
  • Risk Management (included in advanced treasury only) – offers exposure management, valuations, risk analysis and derivative and hedge accounting. Its embedded market data and trade portal integration delivers complete workflows to support hedging programs and regulatory compliance.

Todd Stratton, vice president, Infor, states, “We are committed to offering innovative financial solutions for our customers so they can continue to keep their focus on their business, not tracking back-end work with manual processes and flows.”

 

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Querying Lawson Drill Around Comments

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WHER ARE MY COMMENTS?!  Many Lawson screens have comment buttons that open a drill-around screen with different comment types.  If you have ever wished to query these comments for reporting or other user interfaces, you may have noticed that they are difficult to find.  Infor has “hidden” them in tables with the “L_H” prefix.  The naming convention is “L_HXXX” where “XXX” is the prefix of the table that feeds screen where you add the comments.  For instance, Requisition Header comments can be found in “L_HRQH”.  And APINVOICE comments can be found in “L_HAPI”.  Join the comments to your main record using the “L_INDEX” column.

I hope this tidbit has saved you some time!!

How to Implement a CRM That Actually Delivers

Customer relationship management (CRM) systems are essential for independent consultants like financial advisors to keep track of their clients and prospects, as well as monitor and effectively boost efficiency and profitability. But the road to this ideal state can have a few speedbumps along the way. The key to a smooth road is the implementation and delivery. Proper implementation is can ensure a well utilized CRM system and can create lasting efficiencies and prevent future headaches. Here are  few things to consider:

  • Start With a Solid Plan
  • Get Staff Cooperation and Buy-In
  • Set SMART Goals for Your CRM System (Specific, Measurable, Achievable, Relevant, Time-based)
  • Create an Implementation Plan
  • Provide Solid Training and Support
  • Maximize Your ROI in CRM

The key to gain all the benefits that come with CRM is to maximize the rollout and smooth any and every potential roadblocks early on.

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How emerging technologies are changing the retail shopping experience

It’s an exciting time in the retail space with emerging technologies such as artificial intelligence (AI), chatbots, virtual reality (VR) and augmented reality (AR). With these possibilities, the retail experience has dramatically changed its standards. New retail technologies are providing customers with what they have been longing for – relevant products, informed and fast customer service, and the ability to experience products before they arrive on their doorsteps. Some tips to consider when considering trying out new retail technologies include:

  • Don’t wait to innovate
  • Using AI to boost retail efficiency
  • Supporting better customer service with chatbots
  • Bringing experiences to customers with AR/VR
  • Start your modern retail journey today

One last tip to stay ahead of the curve and avoid debt is to allow enough time and attention on how you deploy and keep up with new technologies.

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Running MSCM Install Scripts

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Sometimes the install wizard for MSCM installs and updates doesn’t work quite the way you would hope.  In many cases, I have found that I needed to uninstall MSCM, run through the wizard without actually installing, and run the scripts manually so I can trap and fix errors.

All of these scripts are located at the MSCM install directory, in the cofig folder.

Here are the scripts that you would run in order to uninstall your current version of MSCM:

  1. uninstallmscm
  2. undeploymscm

If you are trying to install a new version, run the wizards to unpack the installer and generate the configuration files.  Then, run the install scripts in the following order:

  1. webspheregraft
  2. deploy
  3. installschedulertableprefix
  4. installmscm
  5. deploywithdb

Follow the instructions with each script, because in some cases, you will need to stop the application server and in some cases you will need to start it.

Higher Education Learns The New ABCs Of Advanced Technology

Higher education is a great opportunity for anyone able to attend, but it’s not just the classes that are difficult, but the lifestyle of attending a traditional campus. Finding ways to squeeze in classes on top of your working schedule, the commute, the parking (especially), and the time it demands from your days. Take parking, for example. Any commuting student who has ever driven onto a busy college campus risks being late to class because of the frustrating task of finding a a parking space. But with new technology, attending classes are easier. With online courses, school apps, and even parking space maps, higher education is more attainable than ever. Other technologies like Artificial intelligence, Blockchain, and Cloud Computing also help busy students with their studies. With the varying lifestyles people have and the different ages of students in higher education, making learning accessible to non-traditional students is attainable through today’s technology.

 

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Where is CRM Headed in 2019?

Customer relationship management (CRM) has dramatically evolved in recent years. It seems that we have found the tool to attract and retain customers, but still need to perfect our skills to use the tool effectively. CRM is not just about making sales, but real and effective engagement and creating deep relationships with current and potential customers. With such a value proposition, return on investment, and changers being made every day, CRM is sure to be even hotter in the coming years. In 2019 and beyond, CRM is predicted to be a a fragmenting market, powered by automation and artificial intelligence, more collaborative, and seamlessly social. CRM is effective by how you make customer experiences happen. If your company has yet to invest in CRM, 2019 is the time to get on board or be left behind.

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MSCM Scheduler Crash

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MSCM uses a Quartz scheduler to bring transactions from Lawson into the MSCM database.  Sometimes on of these events will crash and cause the entire scheduler to crash.  If you notice that details are not making it into MSCM from Lawson, here are some troubleshooting steps:

  1. Check the mscm_server.log located at <WAS_HOME>\profiles\<appserver>\logs
  2. Search for the word “outbound” and start looking for error messages such as “AbortRecoveryException” around the outbound scheduler informational messages.
  3. If you see an aborted recovery, check the EVENT_HEADER and EVENT_DETAIL tables in your database for threads that may be hung (they might have a relatively old HH timestamp or create/last modified date)
  4. If you suspect any threads may be hung, one way to bypass them would be to se the RETRY_COUNT to 99 in the EVENT_HEADER and EVENT_DETAIL tables for that EVENT_HEADER_ID. Then restart MSCM and watch to see if your items start coming over into MSCM.

Infor Champions Speed and Style at Unleash

Infor will be attending HR Unleash Europe, a major event being held at the RAI in Amsterdam on October 23 & 24, 2018. With around 10,000 attendees, Infor will showcase its suite of Human Capital Management (HCM) solutions (Infor CloudSuite HCM, Talent Science and Workforce Management). With Infor’s collaboration with Triumph Motors, HR director Jonathan Parsons at Triumph will share with attendees about how Infor HCM has been helping their brand grow.  Graham Claydon, EMEA Sales Director, HCM Solutions, Infor, says of the HCM suite, “Infor’s Human Capital Management software replaces complex processes and workflows with intuitive, AI-infused solutions, designed specifically to empower HR professionals, expedite recruitment of the best talent, and nurture the right people to drive performance. Triumph Motorcycles is a fantastic example of how Infor HCM will be deployed to channel innovation, elevate the customer experience, and ensure that the internal brand is aligned with the external brand.”

 

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5 Fundamentals of a Foolproof CRM Strategy

Customer relationship management (CRM) has many benefits to it, including storing valuable customer information, a means of communication, and records/analyzes ways to increase productivity and sales. If you want to deliver five star customer service, take note of these 5 fundamentals to help you build a foolproof CRM strategy.

  1. Decide on Your Goals
  2. Onboard Your Employees
  3. Understand Your Buyer’s Journey
  4. Break Down Organizational Silos
  5. Implement Data Management Best Practices

It’s important to note that even after you implement your CRM strategy, be prepared for a change in course if roadblocks start showing up. CRM is a system that requires constant watch, but when it works successfully, you’ll see that it’s a great investment.

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