Choosing a customer relationship management (CRM) program is a very taxing decision as a manager must choose the best one for their business model and employee needs. With so many to choose from these days, how do we know what features are most important that will drive sales up? Dimitri Akhrin shares an article on Forbes of five important features that your next CRM needs to maximize your company’s sales.

  1. Interaction Tracking. A great CRM needs to have the option of tracking each interaction that a lead makes with your business.
  2. Document Management. If you want to connect your marketing and sales teams and have all your most important documents in one place, you need a CRM with a document management feature.
  3. A Mobile App. A good CRM needs to have a mobile version of its app, especially if you have a strong outside sales team.
  4. Integrations Galore. Your CRM should play well with a variety of different tools if you want it to save you time and money.
  5. A Dialer. If you rely heavily on calls, it’s an absolute must to have a built-in dialer in your CRM app.

 

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Enterprise Resource Planning (ERP) ties together several business processes and allows the flow of information among strategies and features. These days, ERP structures offer even more support in other areas such as  commercial enterprise intelligence, income force automation, and advertising automation. Business Matters shares an interesting read about the effectiveness of keeping an ERP system up to date. Effective ERP implementation doesn’t just mean picking the right software program, but also other factors such as documentation, support, training, and vendor communication. Below are Business Matter’s suggestions on how to manage and keep your ERP up to date.

Upgrading Your System
“Software program provider’s paintings to ensure the upgrades to be had for clients on a protection plan will improve ease-of-use if you want to save you time, effort and price, as well as a ramification of latest functions and enhancements that provide actual efficiencies.”

Document business process
“After you’ve decided to pursue ERP, the most essential task is making sure that your commercial enterprise techniques are well-documented and that it’s compiled in one place.”

Data Conversion
“Information conversion is essentially guide and tedious work, and it commonly requires work from practical sources, who’re most acquainted with the character of the records. Small errors can create massive problems, once facts are migrated, so it’s fine to ensure that you have a sturdy technique to high-quality warranty.”

 

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In the last decade, the manufacturing sector has integrated an enterprise resource planning (ERP) system of some sort for smoother operations. However, with modern technology constantly evolving, sometimes the ERP system you implemented just a few years ago is now outdated. Mark Stevens writes an article on the Stamping Journal sharing five signs that your ERP system may be outdated.

  1. Lack of Real-time Data. “Your ERP system should allow access at the touch of a button and on any mobile device to these and other types of information to help you make better decisions, capture more sales, and satisfy customers.”
  2. Too Complex for Users. “Lack of employee buy-in and chronic complaints about how challenging a system is and how much time it takes to enter and extract data are telltale signs of an ineffective ERP system.”
  3. Reliance on Multiple Platforms. “If you are using nonintegrated systems or a separate customer relationship management (CRM) tool, you’re likely missing productivity and profitability opportunities.”
  4. Still Performing Manual Processes. “ERP technology is intended to automate labor-intensive processes and keep work flows running smoothly. When your ERP fails to achieve these most basic functions, it’s time to look at an upgraded system.”
  5. Lack of Support. “A lack of available support isn’t a problem just with legacy ERP systems; it’s also critical to ensure that your new ERP system has people who will be there to stand behind it.”

 

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Often you will have IPA processes that run Lawson batch jobs, or perform some task with the output from a batch job.  There may come a time when you need to programmatically convert the output of those jobs to another format, such as PDF or CSV.  The bldxffiles command is a Lawson system command that allows you to do just that.  You can use a System Command node in IPA to run the command against batch job output and convert the file.  (This even works in cloud, but one caveat to note is that mutli-tenant environments do now allow system command nodes in IPA).

 

The Command

Command syntax is:

bldxffiles –[ALCPRTX | U] [abcdpstv] <username> <jobname>

 

Program Option Description
-A Generate the ADO files (_ado.xml, .csv and _ado_schema.xml). These are used by the OLE DB server
-L Generate partial CSV files starting from a point in the report. Use in conjunction with the -o option, which indicates the line number to start at. Can also be used in conjunction with the -S option to create a partial CSV file for a single print file.

Example: bldxffiles -L sjohnson CU201JOB1 -o28

The generated CSV file will be CU201_partial.csv

-C Create CSV file
-P Create PDF file
-R Create a print file with left-to-right orientation
-T Include total groups in the CSV
-S Build files only for the path and print file specified.
-k Use the specified separator as the value separator in CSV files:

·         a = Tab

·         b = Space

·         c = Comma

·         s = Semicolon

-o Specify the line number to start for a partial CSV file (used in conjunction with option L)
UserName If you are not using the -F option, this is the name of the user who created the print files to be converted.

If you are using the -F option, this is a placeholder only. You must specify some text for this, but it can be any character.

JobName The name of the job whose print files are to be converted.
JobStep The job step whose print files are to be converted.
FullFilePath The path to the input file, if you are using the -S or -Foption.
FileName The name of the input file, if you are using the -S or -F option.

 

Using it in IPA

To use the bldxffiles command in IPA, you first need a system command node pointing to the “main” configuration set (or whatever configuration set points to your LSF server).

In the properties of the System Command Node, put your bldxffiles command.  Typically you will want to use the “S” option so you can run the command against a filename, rather than being tied down to a specific user and job name (which could change readily).  The syntax for converting a prt file to CSV would be similar to:

bldxffiles -SC <NTID> “<filepath>” <filename>

 

The NTID is for Windows only.  On a Unix system, it would be a username.

NOTE: if you are not running the bldxffiles command in the user’s print directory (i.e. you are working on a print file that has been moved to another location), you will need to make sure that you have the print file’s corresponding detail file in the same directory where you are running the command.  For instance, if you have a print file named AP520.prt, there is a correspoinding AP520.dtl file in that same print directory.  That needs to follow the prt file or your command will return an error.

 

Example

Here is a command that will convert a check file to CSV format using the Lawson’s NTID.  In this case, the file has been moved from the print directory to a new directory, so the .dtl file was also copied over.  The .dtl file is also named checkf.dtl.

Infor recently announced that French manufacturer of material handling, personnel elevation and earth moving equipment and services Manitou Group has implemented a program to transform its information system based on the Infor M3 Equipment solution to their factories, logistics centers and distribution subsidiaries. Manitou Group has more than 4,600 employees, 11 production centers and 8 logistics centers around the world. Per the press release, Manitou chose the Infor M3 Equipment enterprise software solution for equipment manufacturing and distribution industries. The company’s long-term goal is to harmonize the disparate systems used at its international subsidiaries by equipping them all with the Infor M3 Equipment solution. This objective will allow new innovative services to its dealers and subsidiaries, who face changing machine usage and increasingly specific end-customer requirements.

 

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Infor recently announced that Al-Jazira Equipment Co. Ltd. (commercially known as AutoWorld), a pioneer in auto leasing in the Kingdom of Saudi Arabia, has selected Infor CloudSuite Equipment to help spearhead its digital transformation. With Infor CloudSuite Equipment, it will help support AutoWorld’s new digital transformation project, SWITCH. This project aids to accelerate the digitization of its business processes, particularly those related to operational leasing and maintenance of its fleet of vehicles, to achieve best practices across the board. Per the press release, AutoWorld will use Infor’s solution to get an intuitive and streamlined approach to leasing management, such as a single entry point to manage the complete leasing flow. AutoWorld will also use Infor’s solution to standardize key business functions across its operations in Saudi Arabia, hoping to build a more effective workforce and enhanced customer acquisition and retention.

 

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Infor ‘s supply chain consultancies and software implementation partner SNS has completed a state-of-the-art project at Colart, the leading art materials company in the world. It has gone live with Infor WMS (warehouse management system) in its new distribution center in Piscataway, New Jersey. Per the press release, the implementation of Infor WMS also brings seamless integration with the ERP system (Infor M3), as well as real-time integration with the conveyor systems. Additionally, Infor WMS will integrate with the carrier systems to better communicate packaging information with serial shipping container code (SSCC) generated by the Infor WMS solution.

 

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Infor announced that national leader flag manufacturer Faber France has selected a new ERP (enterprise resource planning) solution to support critical business processes. Infor CloudSuite Industrial will be deployed to meet the company’s customer-specific production requirements. Per the press release, Infor CloudSuite Industrial was  chosen by Faber France due to its scalable functionality for the automation of complex tasks, as well as its innovative configuration of products including management of quotes and orders (thanks to Infor Configure Price Quote), but also for its multi-site/multi-entity planning capabilities and advanced inventory management, up to invoicing.

 

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If you want to use one System Command Node to run more than one command, simply concatenate the commands with “&&”.  The output of the System Command Node will be the combined results of all the commands.  For example:

Infor recently announced that Lycamobile, the world’s largest international mobile virtual network operator (MVNO), has invested in Infor SunSystems.  This will allow the company to save costs by improving control of expenditure, and also help enable faster, more meaningful reporting. Per the press release, Infor SunSystems will replace the various financial management systems currently in use across all Lycamobile territories with a unified solution. The first phase of the roll-out will include France, the UK, Portugal and Spain. Implementation will be done by Infor service partner Lawrence Campbell. Following the initial phase and a comprehensive knowledge transfer programme, Infor SunSystems will be rolled out to the remaining 20 countries by a project team within Lycamobile.

 

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