Building a solid technology foundation enables transformation

John P. Donohue, Penn Medicine’s Vice President of Information Services Enterprise Services, shares a article on Healthcare IT News on the importance of building a solid and transformative technology foundation. He compares the importance of building a physical foundation for a house or large building as the structural strength in technology sectors. This foundation should be able to support long term stability for a company as well as future changes and needs. Donohue says IT professionals need to be ahead of the game in terms of establishing and maintaining the capabilities of their technology foundation. There are two areas he thinks IT professionals needs to consider to achieve this.

  • Wireless capabilities. Donohue states, “People who have not designed and implemented wireless infrastructures with a scalable and extensible architecture are seeing the need to delay projects while they do forklift upgrades to their WiFi technologies. Asking your operational folks to delay projects while you enhance your foundational technologies is an unsurmountable feat.”
  • Information security. Donohue states, “As we install more Internet of Devices in our environments, our vulnerability landscape grows. We need strong foundational technologies in our information security toolset that can scale and grow to meet the dynamics of the threats.”

With COVID-19 hitting the economy this past spring, this tested the capabilities and foundations of many companies and their tech sectors. Donohue reminds us that growth transformation will always happen, so businesses must have a better designed technology foundation that is stable enough to weather any changes.

 

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Certificate Error When Loading Rich Client

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If you launch Rich Client and get a certificate error (particularly after a new Landmark install or update), here are the steps to update your IRC certificate.

Here is a sample error message that you might receive before you are even presented with a login screen:

You can resolve this issue either in the LPA web administration tool, or you can log into your IPA server as the lawson user, open a Landmark command window, and type the command “canvas64 gen”.  These tasks are performed in the GEN data area.

In the search box, type “IRC” and select “IRC Trusted Certificates”

Go to Actions > Create

Add the certificate by file.  Browse to a previously exported certificate (Base 64 cer format) and click the save button.  The certificate details will be displayed if the certificate is valid.

Real-Time Location Systems applications grow with hospital data needs

A real-time location system (RTLS) helps hospital and healthcare facilities professionals track certain key assets and information and save time, money and patients’ lives. While primarily used for asset management, these systems are expanding to more areas such as contact tracing (which is helpful during this pandemic). Neal Lorenzi shares on Health Facilities Management Magazine how RTLS applications benefit hospital facilities these days.

 

Hospital applications

“Asset management is the main RTLS service that provides maximum value for hospitals. The automated tracking of staff, patients and equipment offers a demonstrable return on investment in terms of saving time, money and outcomes. RTLSs are also used for patient flow tracking in hospitals and outpatient clinics; environmental monitoring of refrigerators, freezers and rooms; staff backup when assistance is needed; and patient rounding.”

 

Growing use cases

“The number of hospital applications that integrate with RTLS technology is growing rapidly, expecially with it’s increased interest relating to infection control during this COVID-19 pandemic… RTLSs make it easy for hospital teams to quickly conduct inventory checks in pharmacies and supply rooms where items need to be frequently counted, inspected and rotated. RTLSs also play a role in smaller, offsite health care facilities, a fast-growing market segment.”

 

Capturing data

“Data capture is a key capability of the latest RTLSs, allowing hospitals to inform a variety of operational improvements. Systems can be used to ensure that assets are available when needed and help prevent overspending on unnecessary equipment. RTLS data also can be used to optimize a facility’s workforce, ensuring that the hospital is properly staffed.”

 

Innovations abound

Many key tech players have plaforms for RTLSs. Among them are Midmark, CenTrak, Sonitor, Stanley Healthcare, Infor, Vizzia Technologies, Zebra Technologies, and GE Healthcare. One of the key resources for many of their platforms is tracking and preventing COVID-19 in hospitals.

 

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Infor Poised to Support $8.5B Digital Supply Chain Market in META

A recent press release shares that distributors and logistics providers in the Middle East will need to adopt vertical-specific digital platforms if they are to succeed in an industry roiled by changing dynamics, shifting customer habits, and changes wrought by COVID-19, according to a new white paper by IDC sponsored by Infor. A very important consideration for players in the distribution business is to choose vertical-specific digital platforms, states white paper author Jebin George, IDC program manager of industry solutions. “IDC believes that distribution organizations that use integrated platforms and cloud-based, vertical-specific applications will be the most likely to digitally transform themselves in three to five years and emerge as true digital pioneers,” George says. Khaled Al Shami, Infor director of solution consulting for Middle East and Africa, says that the tech giant is the perfect partner for this project. “The logistics and distribution sector in the Middle East is undeniably in a period of flux, with multiple forces driving change… What separates Infor from many other vendors serving the industry is our ability to offer vertical-specific solutions, and we look forward to working with a growing number of logistics providers as they adapt to the new dynamic,” says Al Shami.

 

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Database File Space Issues That Manifest in IPA Errors

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We recently noticed some strange behavior in IPA. All of our work units were stuck in “Ready” status, and the few Work Units that actually had errors indicated a java heap space issue. Some of the work units weren’t showing that a log was being created. We were also getting a generic error when uploading IPA processes.

It did seem like there was some kind of space or memory error. A reboot of the server didn’t address the issue. We were investigating and just happened to look at the command line window that opens up with IP Designer. That was the only place where saw a useful error message. It indicated that the database file had run out of space.

The resolution was to increase the “Maxsize” property on the IPA database file. In SQL Server, this is in the Database properties, Files tab.

How to Choose a CRM for Small Business?

A customer relationship management (CRM) system can be a vital tool for small businesses. Though the process of choosing the right system for any sized company is never easy. Marc Berman, founder and Editor-in-Chief for Programming Insider, wants you be aware of all the things that CRM provides you to groom your small business and interaction with your existing and potential customers. When it comes to purchasing anything, there is a certain process to follow to make the right decision. Since CRM will be playing a significant role in your business, here are some points to consider in the selection process.

  1. Make a note of all the requirements that you want from the CRM
  2. Choose between Cloud-Based CRM and On-Premises CRM
  3. Ease of use
  4. Shortlist a few CRM software
  5. Take a free trial
  6. Scalability
  7. Affordability

Berman wants you to keep these points in mind while choosing a CRM for your small business.

 

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Three Steps Companies Should Take To Implement The Right CRM Strategy

Customer relationship management (CRM) has become more than just a simple list of names and basic customer information. Today’s CRM systems allows you to track allows you to track every interaction with a particular customer, every product or service they buy from you, your next-action items and other information that helps you serve them. It takes time to get the most from your CRM so patience is necessary, but the return on this system is worth it. Forbes Councils Member Sayer Martin suggests the following steps to take to implement the right CRM strategy for your company.

  1. Start With A Series Of Questions. To master the basics, first ask yourself a series of questions. Involve others, and establish buy-in across teams on the answers.
  2. Involve All Stakeholders And Get Their Buy-In. It’s important to get all possible stakeholders involved. Allow each team to provide input. Give them adequate time to voice opinions and be heard. Integrate this feedback into the system you design and your justifications for choices you make.
  3. Understand Your Company’s Unique Needs. Answers to your questions will help you figure out what you need versus simply going with what others are using. One organization’s best practices may not be best for you. If your needs are unique, you have large ambitions for growth and want it all information in one place, a robust platform makes more sense. If not, more basic, purpose-built or turnkey solutions may be more effective for your business.

 

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Mount Sinai South Nassau Kicks Off Interoperability Transformation with Infor Healthcare

Mount Sinai South Nassau (MSSN) has selected Infor Cloud Cloverleaf™ to increase interoperability across its network of healthcare services and providers. MSSN has migrated to the newest cloud-based iteration of Infor Cloverleaf to further bring patient information to the point of care, and assist clinicians to make more effective and informed decisions. Infor Cloverleaf will enable data interoperability and integration across many systems by support of proprietary and traditional data formats and protocols as well as newer web-based API (Application Programming Interface) standards such as FHIR (Fast Healthcare Interoperability Resources). Per the press release, MSSN will be able to focus more time on care and business outcomes, spend less time managing servers and applications, begin leveraging FHIR and API-based data exchange, and benefit from being on the latest version of Cloverleaf with routine upgrades.

 

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Mobile ERP – 6 perks to having software in your pocket

Enterprise resource planning (ERP), once thought of as a slow-moving system, is now a must have, fast moving vital tool for your business. In a time of real time access to information, today’s mobile workforce expects their enterprise software to be accessible anywhere and on any device. Mobile ERP gives executives and employees access to real-time information as well as customer communications. Tech HQ shares 6 perks to having a mobile ERP.

  1. Flexibility – “Mobile-based ERP provides unrivaled convenience in data logging by making it easy for workers to enter all relevant data accurately, whenever the need arises, without re-keying the data into backend systems when they’re back at their desk.”
  2. Quality Data – “Mobile-based ERP can be designed to capture bad data and erase it from entering your ERP system, thus helping you to collect data more easily.”
  3. Greater Productivity – “Mobile-based ERP helps to use that time more productively by providing mobile workers all the right tools, materials, and information to eliminate downtime significantly, giving companies who implement this technology that extra edge over competitors.”
  4. More Visibility – “Tracking activities in multiple areas has never been easier with mobile-based ERP. If there is a need to monitor business operations in different locations, this can be done at the tip of their fingers with ease.”
  5. Agile Systems – “For most users of the mobile-based ERP, it will allow them to simplify strenuous and time-consuming processes that would have been tedious and repetitive.”
  6. Improved Quality of Service – “With instant access to relevant information regardless of where mobile workers may be, mobile-based ERP enables any queries to be resolved and data to be provided to customers immediately. This serves to help boost sales prospects to customers who would otherwise have had to wait.”

 

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Infor Customer Cloud Migration Continues to Gain Global Momentum

Infor continues to gain significant global success for its CloudSuite solutions, which helps customers recognize time-to-value faster and can help them become more agile, resilient and competitive. These industry-specific applications developed for sectors such as manufacturing, healthcare, distribution, public sector, retail and hospitality have contributed to Infor now having more than 14,000 customers in the Infor Cloud. Recent customers include Burton Snowboards, Frederick County (Maryland), Midwest Wheel Companies, Cloetta, Saarioinen, and Auckland Transport. Infor’s goal is to deliver unmatched multi-tenant cloud capabilities, as well as best-in-class data management and analytics capabilities through the Infor DatBirst a Lake and Infor Birst. In the past 12 months, Infor has made significant industry-specific product updates in human capital management (HCM), enterprise asset management (EAM) and supply chain management (SCM), that are designed to help customers better manage three important assets in their businesses: people, physical assets, and supply chains.

 

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