McDreams Optimizes Revenue Management with Infor

Infor recently announced that it is equipping the family-owned McDreams hotel group with Infor EzRMS, Infor’s powerful cloud-based revenue management solution. Infor EzRMS uses deep learning AI to provide enhanced revenue management functionalities and helps to improve guest service. Per the press release, Infor EzRMS is able to help McDreams automate its revenue management, optimize its room occupancy and independently analyze market data. Already a customer of Infor, McDreams hopes to extend their collaborative partnership to provide a competitive advantage among its competition. The group has been managing all internal hotel management processes with Infor’s cloud-based property management solution, Infor HMS, for several years. The cloud-based property management solution connects different hotels: If a guest in Leipzig wants to know whether a room in Munich is available for the following week, the reception staff can retrieve this information within seconds – an incredible advantage.

 

For Full Article, Click Here

How to verify Lawson user AD identity through Windows powershell

, ,

A user in Lawson is unable to login to their account. Username or password is incorrect. Assuming your organization is using single sign-on through Active Directory, you can verify the user’s username via Windows powershell.

  1. Login into Lawson Security Administrator (or SCWeb Admin App). Locate the user and copy the username.
  2. Open powershell and check the user via this command: Get-ADuser -identity <username>
  3. If you receive this error: “Cannot find an object with identity”, the user is not setup in AD under that username.
  4. Check with the organizations IT team to verify the correct AD user (assuming you don’t have direct access).
  5. Once they send you that ID, check via powershell again and it should return this result:

4 Ways CRM Can Enable Your Marketing Campaign’s Success

Customer relationship management (CRM) systems are a key tool in businesses, especially in your marketing department. A CRM system houses all customer data, which is an essential part of the marketing toolkit that is used to engage and nurture long-term customers. Marketing teams can utilize CRM to strengthen customer relationships, improve communication, and generate new opportunities. Dale Murray, CEO, SalesAgility shares an article on Destination CRM about how CRM solutions can successfully assist your organization’s marketing campaigns:

  1. They can help you get to know your audience. “A CRM system provides a complete omnichannel, companywide view of your prospect and customer contacts. It gives direct access to the latest data available within the organization.”
  2. They can help you send the right personalized message at the right time. “A CRM system will allow you to reach new heights in engaging with your contacts. Identifying trends in behavior will allow you to adapt your messaging and pre-empt future needs.”
  3. They can help to keep the data clean. “Using a CRM system can help to easily manage your datasets, ensuring compliance is maintained with data protection regulations. By implementing automation, workflows can be utilized to clean data and reduce the probability of human error.”
  4. They can help you monitor success and repeat. “The success of your campaigns will continue to feed the CRM with more valuable insights. You can use the results achieved from previous campaigns to improve future ones.”

 

For Full Article, Click Here

Symega Food Ingredients Blends With Infor to Accelerate Time to Market and Drive Growth

Infor recently announced that Symega Food Ingredients has automated business operations with Infor PLM (Optiva) to promote collaboration, enterprise-wide visibility, and scalability to accelerate innovation and growth. Symega produces natural colours, flavours and savoury blends for diverse food and beverage(F&B) segments such as bakery, dairy, confectionary, pharma and savoury across many countries. Per the press release, Symega implemented Infor PLM (Optiva) to significantly reduce product development cycle time, while ensuring regulatory compliance standards are met. With the help of the Infor solution, Symega was able to unify dispersed data and complex business processes across multiple functional groups in the organization. With increased automation, Symega anticipates productivity improvements and lowered operational costs over time, while delivering quality products to customers and enhancing the overall customer experience.

 

For Full Article, Click Here

How to fix bookmark add error in Lawson portal

, ,

If you’re trying to add new bookmarks in Lawson portal and receiving an add error, there might be an issue with your bookmark xml files.

To resolve this, follow the steps below:

  • Login into Lawson portal as an admin and run Rebuild Custom Form Index
  • Verify lo12.1.addchild.xml, lo12.1.addtop.xml, lo12.1.edit.xml are in the LAWDIR/persistdata/lawson/portal/content/forms directory
  • In portal go to Set Custom Forms Data Area
  • Click Find ‘lo’ to show data forms (switch “current data area” if they don’t show).
  • In the new data area select LOGAN and click Update. Run IOSCacheRefresh.

Done!

How to use your CRM to create better emails

Email marketing expert Kevin George shares his insight on how to utilize customer relationship managment (CRM) for email campaigns with an article written on Business Matters Magazine. George explains, “CRMs and email marketing have overlapping applications, and both of them leverage relevancy for better results.” As people are getting used to consuming more content via digital platforms while staying at home during this pandemic, email marketing campaigns are the target outlets for businesses to stay relevant in the minds of their customers. According to George, these are the top six areas where CRMs are used in email marketing:

  1. Segmentation And Personalization. With the implementation of CRM automation features, you can categorize the customers without investing time or efforts by collecting data periodically. CRM lets you adopt the personalization strategies, such as adding the name of recipients in the subject line or body of email. It also pools the data sourced from other digital platforms to give suggestions for email copies.
  2. Lead Nurturing. To generate more leads, you need to know what they value the most. CRM provides features to know the customer activity, i.e., whether they have opened your message or not, which CTA  they clicked, along with other metrics.
  3. Customizable Email Marketing Templates With Social Media Integration. Customer Relationship Management software solutions come with the feature of creating unique email templates. You can create templates with high-end graphics easily using the drag-and-drop feature. You can even integrate social media buttons in emails and allow users to engage on other platforms.
  4. Campaign Analytics. You can analyze the success of an email campaign through data visualization.
  5. Lead Scoring And Sales Funnel. Lead scoring allows your marketing and sales teams in allocating their time in a fruitful way. They allow you to send tailored messages to leads depending upon their immediate position in the sales funnel. The message will also differ as per the source of first communication and customer demographics.
  6. Automation. Sending an automated welcome email when they signup on your website will boost your brand image and also an emphatic way to make them familiar with the brand.

 

For Full Article, Click Here

Infor Expands Cloud-Based Construction Solution to Support Industry’s Push into Property Management

Infor recently announced the launch of Infor Construction and Property Management, a cloud-based solution that lets construction businesses, serving the healthcare and public sector industries, digitize their entire operations and expand into property management roles. Infor Construction and Property Management offers embedded business intelligence and analytics, simplified navigation, and enhanced security and SaaS capabilities to help businesses manage the entire building process, from scaffolding to lease management. Per the tech giant’s website, Infor Construction and Property Management is tailored for construction businesses serving customers across the healthcare industry and public sector. The solution offers construction businesses enhanced financial management with on-demand centralized data, role- and user-based secure access, simultaneous cash- and accrual-based accounting, and real-time insight into operational accounts receivable. Infor’s cloud-based property management and construction applications are designed to deliver industry-specific capabilities without the need for extensive customizations. Its cloud-based architecture means businesses benefit from automatic software upgrades that continuously improve functionality, and users can access data and meet complex reporting requirements while working seamlessly from any device.

 

For Full Article, Click Here

How to delete a recurring Journal Entry in Lawson

, ,

Though this is a fairly simple task, it typically requires higher access (sometimes temporary access as some organizations only want users deleting journal entries once or twice a month).

  1. Login to Lawson portal and go to GL70.1
  2. Enter the company and journal entry number, hit Inquire.
  3. Click the “New Entry” button
  4. This will take you to GL70.2 and contain the same company/entry number (if not, enter again and hit inquire).
  5. After inquiring again, hit Delete and confirm the journal entry has been deleted.

 

And you’re done!

3 Steps for Getting B2B Sales Back to the ‘Not Normal’ Normal

COVID-19 has challenged the ‘normal’ way of doing business. The ‘new normal’ isn’t normal at all. Instead, a better term could be ‘not normal’ normal. The way we communicate, operate, manage sales and customer relations must be altered and adapted accordingly. In B2B sales, it’s a bit more complicated to continue ‘business as usual’, but it’s still attainable. Harry Datwani and Daniel Worthen from Deloitte Consulting LLP wrote an article for Destination CRM on how to get your B2B sales back to the ‘not normal’ normal.

  1. Up-level personalization. Now more than ever, sellers need to deliver the right engagement and interactions at the right times, and companies will need an ecosystem of digital capabilities to help enable these interactions successfully. CRM software needs to match current customer needs for tailored interactions and customized offerings.
  2. Prepare for long-term remote and digital sales models. Most sales moved to remote models during the early peak of the pandemic, and companies should maintain and strengthen virtual sales operations for the foreseeable future. People will remain wary about in-person interactions even after organizations return to their offices.
  3. Work even closer with marketing to support sales. To help add value to clients and prospects beyond just the offerings you are selling, work with your company’s marketing team to create new assets and resources.

 

For Full Article, Click Here

How ERP Bridges The Gap Between Logistics And Finance

Enterprise resource planning (ERP) systems are often viewed as the hub for various back-office processes such as accounting and inventory management. For many small and medium sized businesses (SMBs) an ERP hasn’t always been necessary (or within budget). However, in the world of eCommerce, ERP is a great tool for businesses of any size. Not only will it help with day to day processes, ERP can assist in other areas such as logistics and finance. An article on PYMNTS.com explains how ERP bridges the gap between these different departments.

Surging Volumes – Largely driven by the pandemic, eCommerce volumes are surging and there’s a rapidly growing opportunity for the ERP to guide businesses through the growth, especially when it comes to inventory management.

The Logistics-Accounting Connection  – The value of wielding an ERP that can not only help eCommerce firms manage their inventory and streamline shipping, but connect those workflows to others within the ERP, like accounting. ERPs can also support the scaling of workflows like shipping and accounting as the eCommerce business evolves into a mid-sized firm.

 

For Full Article, Click Here