How to resolve Lawson XM Error – No XM User exists with User Principal Name

Lawson XM errors are never good, but can easily be resolved. For example, you make come across this Lawson XM error: “No  XM User exists with User Principal Name (UPN)” (see screen shot below)

This error can easily be resolved by checking the settings for specific permissions.

In LSF ISS you must make sure that the SSOP identity user matches the Second user Identity (IFS) in XM SAT. These parameters allow users to log in to Mingle XM via SSOP and allows users to log in to SAT. Once you confirm these permission settings, you shouldn’t have the error again.