Landmark Grid Error: Invalid queue data passed to UserActionManager

The following error can be seen in the landmark grid log if a user action has action count:0 but has completed because “Timeout” is a system action and does not count as an action coming from the flow.

This error will appear every 30 minutes in the grid log (each time the escalation thread runs)

 

“Landmark Grid Error: LPA: Error: Invalid queue data passed to UserActionManager (workunit: 35854, activity: 2, action count: 0)”

 

Resolution:

Log in through richclient and search on “pfiactivity” in the search bar. Use this menu, find the workunits that are generating the error in the grid log and check each of the activities to ensure that each one has a status of “completed”. If the status is not “completed” you can manually update the status to resolve the error.