LBI Auditing Part 3c – Overview of Service Now Admin Audit Reports

In LBI Auditing Part 3b we went over Reporting Service Admin Audit Reports. In this article we will go over the Service Now (SN) portion of reports.

SN01.List of Alerts:

This report allows you to view what user(s) and or group(s) have access to what SN alert/report.

Column Name	Description
Alert ID	Assigned alert ID number.
Alert Name	Alert name created by owner.
Owner	Owner who published alert.
Creation Date	Date in which the alert was created.
Last Modified/Rendered	Date when the alert was last modified.
Shared To	Alert shared access.
Roles	Roles that grant access to the alert.
Security Specify	Type of access (public, user, or group).

SN02. User/Group Access on SN Alerts:

This is a security report showing user/group access to specific alerts.

Column Name	Description
User/Group	Name of user or group.
Specify	Access type (user or group).
Roles	Roles that grant access to the alert.
Alert ID	Assigned alert ID number.
Last Modified/Rendered	Date when the alert was last modified.
Alert	Alert name created by owner.
Last Rendered	Date when the alert was last modified.

SN03.Top Rendered Alerts and their Top Viewers:

This report shows statistics on your most viewed alerts and top viewers.

Column Name	Description
Top Alert	Alerts with most views starting at the top
Alert Name	Alert name created by owner.
No. of Views	Total number of alert views.
Alert ID	Assigned alert ID number.
Group	Group being notified
Owner	Owner who published alert.
Rank	Top ranked viewers of the specific alert.
Viewer	User viewing report.
Roles	Roles that grant access to the alert.
User Views	Total number of views per user.