Infor Continues to Enrich Customer Experience with Infor Concierge Portal
The latest iteration of Infor’s Customer service solution, Infor Concierge, boasts more power along with a better user experience with its look and feel. Designed to provide holistic access to relevant Infor resources, the latest version of Infor Concierge incorporates direct feedback and comprehensive research to help ensure this iteration has the voice of the customer infused throughout. This new release is more intuitive than ever with a redesigned user interface and enhanced capabilities including full mobile access, a personalized news feed, access to Infor Services project details, a single sign-on to the Infor Campus training site, and self-help guides designed to help customers navigate the system more easily. Infor’s chief customer officer Susan Beal comments, “Streamlining customer experiences is a top priority for us, which is directly reflected in this iteration of Infor Concierge… designed to give customers the tools to find relevant information about their Infor services and solutions, which can help eliminate unnecessary calls and emails and which can help them solve business problems faster. As our customers’ enterprise software partner, we want to ensure that every touch point our customers have with us is valuable. We’re thrilled to deliver the new Infor Concierge.”
