5 Reasons Why Your CRM And ERP Systems Should Talk
There are two things every company wants – to improve their customer relationships and operational efficiency. In most cases, companies implement Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, separate solutions, but with similar goals. CRM deals with front-end information such as recording customer interactions and behavior, sales tracking, pipeline management, prospecting, and managing marketing campaigns. ERP software works with critical back-end processes, including purchase history, billing and shipping details, accounting information, financial data, and supply chain management details. These systems in fact complement each both aiming for the goal of improving customer relationships and operational efficiency, yet companies utilize them as two different tools. Having both systems work side by side can open the door to better outcomes. Here are 5 reasons why your CRM and ERP systems should work together.
- Larger sales funnel
- More accurate sales proposals
- Quicker revenue recognition
- Faster product deliveries
- More accurate demand forecasts
With two such strong weapons being utilized in a company, a business has even more to gain from a CRM-ERP integration, resulting in increased revenue and customer satisfaction.
